General information

Country
India
City
Hyderabad
Job ID
45475
Department
Customer Support
Experience Level
EXECUTIVE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

Infor is seeking an experienced Product Support Analyst to join the Fourth Shift team that Supports, the Fourth Shift on-prem ERP system and its components. This Analyst is decisive, action-oriented, learns quickly, independently, and takes ownership of open issues.

Basic Qualifications:

Total experience: 4+ years

  • Bachelor’s or Master’s degree in computer science, or related field preferred.
  • Excellent Knowledge of ERP & SCM domains including Manufacturing and Finance.
  • Experience in Product Support and Customer Management. Ability to handle clients professionally during all interfaces.
  • Ability to work in different working hour shifts including Night shift and weekend hours if required.
  • Strong written and verbal communication skills and be able to create and produce KB documents.
  • Ability to provide technical consultation to the customers and be able to connect remotely with customer and then resolve the issue and have to be Self-motivated, results oriented and deadline drive.

Preferred Qualifications:

  • Knowledge of Manufacturing and Finance product support.
  • Hands-on experience with:
    • Order Management
    • Inventory Management
    • EDI (Electronic Data Interchange)
    • Accounts Receivable (AR)
    • Accounts Payable (AP)
  • Regularly attend team meetings to discuss projects, brainstorm ideas, and provide status updates
  • Recommend new techniques that can help increase productivity
  • Work closely with end customer’s ensure product is working as per expectations
  • Provide technical expertise to troubleshoot issues reported by the customers, support or QA.

o   General Ledger (GL)




About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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