General information

Global Support
Job ID

Description & Requirements

Position Summary

To provide a professional service to partners and customers with the responsibility to offer advice on the installation, configuration, and use of Pegasus products and if appropriate bespoke applications.

All Support Analysts will have a full understanding of the Pegasus Service Level Agreements in place and ensure that their obligations and targets are met.

Working as part of the team, the Support Analyst will have contact with Pegasus staff, partners, and appropriate developers and customers. A key requirement will be to provide a thorough investigation and analysis of all incidents and to put forward ideas for improving the service.

High-quality customer care skills must be demonstrated at all times. When dealing with incidents the Support Analyst must ensure that all internal and external parties are kept up to date. In a professional manner, the ability to prioritize workload and work under pressure is essential. 

The Support Analyst will also undertake QA testing of Pegasus products supervisor by the QA Manager.

What will you need:

  • Previous experience in IT support.

  • Basic understanding of PC hardware set-up and configuration.

  • An understanding of accounting, supply chain, and payroll. 

  • Knowledge of network environments, Servers, and Microsoft Operating Systems.

  • Proven ability to deliver quality work on time.

  • Excellent telephone manners.

  • Good problem-solving skills.

  • Ability to communicate at all organizational levels and to take ownership of problems/project tasks.

  • A basic understanding of Microsoft SQL Server.

What will put you ahead:

  • Knowledge of Pegasus Products - Opera 3
  • Knowledge of network environments, Servers, and Microsoft Operating Systems.
  • Willingness to undertake QA testing of Pegasus products and self-development in that area. 

What we offer:

  • Opportunity to work with the 3rd largest Enterprise Software company in the world.
  • Training and development programs.
  • A rewarding career in an international working environment.
  • Opportunity to work alongside recognized experts in the field.
  • My Benefit System.
  • Sodexo.
  • Private Medical Care.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.