General information

Country
Philippines
City
Manila
Job ID
41548
Department
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

Provide expert application support for Infor M3 Supply Chain Management to customers in North and Latin America. Ensure timely, accurate customer service, resolve issues by monitoring support queues and analyzing data, and manage customer expectations to ensure satisfaction and retention.


A Day in The Life Typically Includes:
 
Provide expert application support for Infor M3 Supply Chain Management to customers in North and Latin America. Ensure timely, accurate customer service, resolve issues by monitoring support queues and analyzing data, and manage customer expectations to ensure satisfaction and retention.


Required skills: 

  • Provide application support to customer accounts for Infor’s products, specifically for Infor M3 Supply Chain Management in the North America Latin America region.
  • Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.
  • Provide product support by monitoring the support queues, responding to cases, interpreting queries and problems, examining data, and error logs, and utilizing all available support material and tools to successfully resolve the problem.
  • Develop and maintain effective customer communications by managing the customer’s expectations through use of negotiation, persuasion, diplomacy and clear communication, ensuring customer satisfaction and customer retention.


Preferred Qualifications:
 
  • Basic understanding on Supply Chain (warehouse/logistics; order processing: customer orders, purchase orders, manufacturing orders, distribution orders, etc.)
  • Basic knowledge on SQL, Java, etc.
  • Awareness and/or exposure to Cloud applications
  • Customer Service 

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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