General information

Country
India
City
Remote Location
Job ID
43705
Department
Infor Consulting Services

Description & Requirements

Position Summary

• Lead the Consulting Services team to  develop and execute pipeline of business leading to contracting of well defined and profitable contracts in  the agreed GTMs.  Accountable for meeting or exceeding the Service Booking plan.
• Accountable for the delivery of the contracted portfolio of projects, ensuring all ongoing deliverables are met and executed within agreed Customer Agreements
• Lead the Consulting teams to effectively manage all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence.  Accountable for achievement of the Margin plan for Services.
• Influence multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently
• Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives
• Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team
• Drive the performance base metrics reporting, process improvement projects and quality certification
• Monitor and manage escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level
• Report to leadership team in weekly operations reviews
• Design and lead initiatives and programs focused on achieving best-in-class status and improving customer and employee satisfaction
• Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results
• Work within established Service Delivery and Operations Governance process to support intake and impact assessment process activities to include identification of operation impacts with operational input and approval

Basic Qualifications
• Demonstrated leadership experience leading a Professional Services/Consulting organization in India
• Deep understanding and knowledge of services industry and enterprise software services, ideally some cloud-based experience
• Previous experience with full P & L responsibilities
• Excellent oral, written, cross functional and interpersonal communication skills
• Excellent people manager, open to direction and collaborative work style and commitment to get the job done
• Demonstrated ability to drive results required.
• Highly entrepreneurial
• Demonstrated ability to work with teams and deliver complex projects.
• Ability to provide a positive impression of Infor by exceeding customer expectations.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

Back to job list