General information

Country
India
State
Telangana
City
Hyderabad
Job ID
40885
Department
SaaS
Employment Status
FULL_TIME

Description & Requirements

As a Business Systems and Process Architect, Senior, you play a pivotal role in aligning the Customer Success and Experience organization’s business processes with its strategic goals. Your expertise lies in analyzing, designing, and implementing optimized processes that enhance efficiency, reduce costs, and drive overall performance. You will help to drive the continuous improvement initiatives for business processes and systems, working cross-functionally on process alignment discussions, requirements gathering and system configuration sessions, and designing solutions. You will review systems and data throughput and determine areas for improvement across the business systems landscape. The ideal candidate has a background in process improvement and business systems architecture and loves finding solutions for complex problems. This role will report to the Director, CSX Operations Systems and Process.

Responsibilities

·       Become an expert in our business processes and systems platforms (Gainsight, Salesforce, ServiceNow, internally developed systems, etc.) across Customer Success and Experience

·       Work closely with IT and data teams to ensure seamless integration with existing systems and data sources

  • Review improvement backlog and help drive higher impact initiatives through prioritization with the business and help to establish a roadmap for business systems improvements
  • Document success criteria and coordinate preparation and execution of user acceptance testing
  • Create and maintain high-quality documentation of all relevant specifications, systems, and integrations

Required skills:

•         Proficiency in LEAN and Six Sigma methodologies

•         3+ years experience with data integration tools

•         Ability to translate requirements into technical solutions and communicate technical solutions to a non-technical team

•         Change management expertise for smooth process implementation

Preferred Skills:



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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