General information

Country
India
State
Telangana
City
Hyderabad
Job ID
41626
Department
Infor Consulting Services

Description & Requirements

A Team Lead is responsible for guiding and managing a team to achieve success. With a focus on practice management and people management, this leader must excel in fostering internal collaboration and ensuring stellar delivery outcomes. A background in ERP, or enterprise applications consulting is crucial, along with a commitment to continuous innovation. The ideal candidate will be a strategic thinker, capable of inspiring and mentoring a high-performing team to deliver services that not only meet but exceed client expectations.

Responsibilities:
• Oversee various aspects of the practice, including monitoring key performance indicators (KPIs) such as utilization and customer satisfaction. Responsible for recruiting, staffing, and planning for success.
• Hire, retain, motivate, and coach a team of consultants to build a high-performing team. Provide mentoring and leadership to ensure team members are in the right roles and have opportunities to develop and maximize their contributions.
• Work with Client Partners, Sales, Architects, Product and others to set scope, staffing and organization aspects of a new engagement.  
• Provides oversight and guidance to ensure customer satisfaction. Ensure high quality of services are delivered to customers. Participate in client engagements and seek opportunities to expand our solution footprint and services.
• Innovation and Process Improvement: Continuously innovate in service delivery, define and refine processes, implement best practice, ensure compliance with company policies and culture.
• Monitor a portfolio of software implementations managed by Project Managers/Directors, ensuring projects are delivered on schedule, within budget, and with high customer satisfaction.
• Collaborate with Sales and Client Partners to sell high-quality services projects by estimating, scoping, pricing, and phasing projects, and writing statements of work.
• Participate in and deliver steering committee and other executive updates and communications, and support project management deliverables.
• Continuously innovate in service delivery, define and refine processes, and ensure compliance with company policies and culture.

Basic Qualification:
• Minimum 15 years of experience in professional services in the ERP software industry. 
• Prior experience in RPA or AI/ML will be an advantage
• Results-oriented business leader with a solid experience in team management, leading complex projects, and resolving issues.
• A keen understanding of customer needs and a commitment to delivering exceptional service.
• Experience in supporting sales, estimation and preparing statements of work.
• Excellent verbal and written communication skills 
• Ability to inspire, motivate, and develop a high-performing team.
• Provide guidance and support to team members to help them grow and succeed.
• Strong decision-making, judgment, and analytical skills to navigate complex challenges.
• Demonstrates ability to effectively collaborate with cross-functional virtual teams.
• Ability to continuously innovate in service delivery and refine processes.
• Bachelor’s or Master’s degree in Computer Science or related field

Preferred qualification:
Prior experience in Infor CloudSuites, Infor OS, RPA or AI would be an advantage.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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