General information

Country
Philippines
City
Manila
Department
Global Support
Job ID
36518

Description & Requirements

Technical Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via telephone and/or internet. This position will support Infor Process Automation product and will provide 24 x 7 coverage for customers in US and non-US timezone.  Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments.

Essential Duties

  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with Infor Process Automation products, reporting any anomalies to development. 
  • Participates in special projects providing support of new product installations and/or teach other Analysts installation procedures, features of operating systems, etc.

Basic Qualifications

  • Bachelor's degree in business or computer science or has equivalent technical training and/or work experience.
  • 3  yrs. experience in related industry or software/technical support. 
  • Possesses working knowledge of operating environments and basic knowledge of product functionality. 
  • Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming. 
  • Advanced problem solving and analytic skills.

Preferred Qualifications

  • Technical/Development Skills - Java, JavaScript and SQL/Database knowledge
  • Familiarity in AWS Cloud tools
  • Basic skills in Database (MSSQL, Oralce)
  • File Transfer Protocol (FTP) skills




About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.

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