General information

Country
Philippines
City
Remote Location
Department
Development
Job ID
37278

Description & Requirements

Provide technical support to customers via the phone and/or web. Perform technical and program analysis, testing and debugging to resolve reported issues. Provide After Hours support coverage for critical incidents to customers in the evening, weekends, and Infor Holidays.

A Day in The Life Typically Includes:

· Support customers in all ERP system related technical issues.
· Resolve customer reported issues in a timely manner.
· Testing and troubleshooting which may include remote desktop viewing through tools such as Zoom or MS Teams.
· Work directly with internal Support Reps on issues managed by the Systems Team.
· Assist in Whitebox testing of new software versions & report anomalies.
· Participate in training, and knowledge share transfers with team members.
· Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs.
· Foster teamwork and collaboration across all teams.

Required skills:

· Bachelor’s Degree in Business or Computer Science
· Knowledge of Windows Operating Systems, devices (printers), & Relational database (preferred SQL server).
· Advanced problem solving and analytical skills.
· Self-motivated with passion for learning.
· Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
· Ability to work in a team environment, learn, & strive in challenging situations.

Preferred Qualifications:

· Working experience, familiarity, or knowledge of ERP/ CRM Systems
· Experience working in a technical support role, providing online and telephone support

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.