General information

Country
United States
City
Remote Location
Department
Global Support
Job ID
37435

Description & Requirements

Infor is looking for a Technical Support Analyst to join our team! This person will be responsible for ensuring prompt responses, resolutions, and if delayed resolution, updates as to what doing to resolve the issue. Our ideal candidate will have experience with successful go-live's for new deployments, testing of expansion of use cases, cross communication with PM's, vendors, etc. This person will also be responsible for submitting bugs to engineering via dev support, providing documentation, work arounds and deep troubleshooting to get to suspecting a bug.

A Day in The Life Typically Includes:
  • Supporting incidents via email, phone, and support portal
  • Service Requests/Solution Service Hours requests
  • Additional Config, bulk importing, one off map updates, one-off custom reports (Logins, tag issues, equipment reports outside of our reporting stack)
  • Work and complete new deployments/installs at new customer sites
  • Upgrading existing customers to latest service pack or major release
  • Upgrade integrations to latest releases
  • Expanding use cases (Via config provided by CSA team)
  • Testing use cases with customers (Often EMR/ADT)
  • Develop scenarios for simulator to simulate hospital/clinic data for demo systems
  • Submit bugs to engineering via dev support
  • Provide documentation, work arounds, deep troubleshooting involved to get to suspecting a bug
Basic Qualifications:
  • Software support and services experience
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship 
  • Interest in improving processes and efficiencies
  • Must be able to pass VA security requirements
  • Prior experience with new go-lives for deployment
  • Internal and external communication skills including oral, written, presentation and active listening
Preferred Qualifications:
  • Computer science degree preferred
  • Experience in healthcare IT preferred
  • Experience expanding use cases
Location: US Remote (Dallas, TX, St. Paul, MN, Alpharetta, GA)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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