General information

Hong Kong
Hong Kong
Software as a Service
Job ID

Description & Requirements

Client Account Manager

Location: Hong Kong

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. 

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. 

As a global company spanning multiple regions and offering limitless opportunities for growth, we believe that everyone should be an entrepreneur of their role. At Infor, there are countless opportunities for you to be challenged and contribute towards transformative growth. Sounds exciting? Apply today!

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Position Summary


A client account manager acts as the key relationship management contact in onboarding partners to the Infor Nexus platform, providing training on customer workflows, and acting as the escalation point for support matters. The role will support partners in the East Asia Region to drive adoption and value from Infor Nexus and improve customer relationship management.

A Day in The Life Typically Includes:

  • Trading Partner Activation & Coordination
    • Present Infor Nexus supply-chain solutions to customers
    • Capability to coordinate the Infor Nexus registration process which require synergy between all related parties across the departments, which include, but not limited to, Project Manager, Customer Service Manager/Onboarding Manager/Onboarding Consultant to ensure the success of activation implementation and rollout
    • Organize and conduct seminar/training session to familiarize customers on Infor Nexus solutions
    • Support customers on their day-to-day usage of Infor Nexus platform, understand their issues, and provide solutions through working with Infor Nexus internal teams
    • Proactively conduct face-to-face client meetings/consultations to establish and maintain customers’ relationship
    • Identify potential opportunities from existing trading partner product suite if applicable such as Financial Services, Integration Services, Referrals, …etc.

What You Will Need:

Basic Qualifications:


  • Bachelor’s degree with minimum 5 years of working experience
  • Experiences in supply chain management or prior industry and functional experience in any of logistics, distribution, purchasing, manufacturing, or trade finance
  • Strong communication/presentation skill is a must, and multilingual in the following languages – English, Cantonese and Mandarin.
  • Fluency in other Asian language such as Korean, Japanese, etc. will be value added
  • Detail oriented, possessed problem solving skill and be analytical
  • Ability to multi-task, meet the deadline and capability to work under high pressure environment
  • Ability to work independently, while being a strong team player
  • Travel is required

What Will Put You Ahead?

Preferred Qualifications:

  • Factory floor scan and pack process
  • International Trade Operation
  • Letters of Credit
  • Documentary Collections
  • Incoterms
  • Finance, Accounting and industry practices
  • Basic understandings of system integration and EDI knowledge
  • Corporate or international procurement experience
  • Familiarity with B2B Internet and ASP environments
  • Project management
  • ERP experiences

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.