Infor

This position requires a genuine interest in business processes and IT, as well as working collaboratively to solve business problems. Driven and result oriented personality with excellent communication skills.

Doer with strong analytical skills and a passion to learn and grow. This position involves simple customer requests that require limited IT support.

A Day in The Life Typically Includes: 

• Serve as the first point of contact for On Premise, Single Tenant, and Multi-Tenant cloud customers.
• Manage and respond to customer enquiries.
• Work across departments within Infor to ensure appropriate and timely resolution of service desk tickets.
• Develop strong customer relationships.
• Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
• Participate in internal and external audits.

Required skills: 

• Full proficiency in English.

Preferred Qualifications: 

• Ability to work remote teams in a global environment.
• Prior customer management experience.

Location:  Mexico City, Mexico

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com