Información general

Remote Location
ID vacante
Infor Consulting Services
Experience Level
Employment Status
Workplace Type

Descripción y Requisitos

Responsible for managing IMS contract and it's service pillars, implement according to project management agile principles, apply best practices using ITIL framework to ensure successful execution of contracts and deliverables.

Essential Duties

The Service Operations Manager is accountable for overseeing the provision of services included in the Infor IMS agreements with customers. This involves implementing and administering the services in line with the company's policies (IMS SIPOC: Supplier – Input – Process – Output - Customer) and procedures, such as Service Pillars – Business Application Support (BAS), Extension Lifecycle Management (ELM), Release Impact Management (RIM), Application Administration (AA), Solution Monitoring (SoMo), Automated Testing Services (ATS), as well as adhering to best practices of service delivery, such as ITIL v4. The number of customers under the manager's portfolio depends on the type of governance and complexity of the contract. Project Management guidelines such as Agile or Prince should also be followed.

Basic Qualifications:

  • Candidate should be graduate of any degree
  • Fluent in English both written and verbal
  • With ERP application background
  • A thorough understanding and practical experience of corporate business practices, as well as strong analytical skills or specialized knowledge in a particular field. Additionally, a firm grasp of the fundamental principles of contract management
  • Exceptional time management and organizational skills, client-oriented and self-motivated individual with a strong drive for personal development
  • Ability to work well under pressure and meet deadlines while ensuring the delivery of high-quality services
  • Ability to comprehend and adhere to directives from direct supervisor and interact effectively with all levels of management

Preferred Qualifications:

  • With operations management and incident management experience
  •  ITIL Certified and has project management experience
  • With ERP application background

Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.