General information

Software as a Service
Job ID

Description & Requirements

Driven. Passionate. Innovative.

As an Infor Managed Services Consultant, you will provide break-fix on customizations, systems analysis, and client support for Infor customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor product suite, capitalizing on our industry knowledge to efficiently provide our customer’s solutions to enhance their business processes.
You will be responsible for ensuring world-class managed services support for worldwide customers.

A day in the life typically includes:
As an Infor Managed Services consultant for Infor ERP Products, you will:

• Develop strong functional consulting skills surrounding Infor applications (and related third-party) technologies and tools to support product customizations, modifications, and related consulting/training activities
• Analyze and interpret client requirements, drafting functional descriptions and/or programming specifications as required
• Analyze customers' business requirements and objectives and develop business processes to meet customers' business needs
• Model to-be business processes in the Infor application - document and communicate the planned use of the Infor application
• Work as an integral part of the Global IMS Delivery Team – recommending innovations and process improvements that will make overall delivery more efficient

Basic Qualifications:

• Excellent German and English skills (oral and written)
• Bachelor's Degree in Computer Science or a related field
• Performance and troubleshooting skills
• Ability to verbally present complex concepts and technical information to a non-technical audience in a clear and concise manner

Preferred Qualifications:

• Additional EMEA languages are a plus
• Bachelor's Degree in Computer Engineering, Computer Science or Information Technology is desirable
• Fresh graduate or with at least 1 year of experience in Database (SQL, WinSQL), programming, application development
• Knowledgeable in process analysis, design, and documentation
• Excellent communication, presentation, organizational, and planning skills
• Flexible to work on EMEA extended shifts when necessary
• Bonus points for in-depth knowledge in one or more of the following industries: Financial, Manufacturing, Distribution, Food and Beverage, Fashion and/or Equipment Service and Rental (ESM&R), and Supply Chain Management

About Infor
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.
We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
As a global company with growth opportunities and limitless opportunities, we believe that everyone should be an entrepreneur in their role. At Infor, there are countless opportunities for you to be challenged and contribute towards transformative growth. Sounds exciting? Apply today!
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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.