Customer Success Executive, Senior - - 15307

Información general

País

Polonia

Ciudad

Wroclaw

ID vacante

41898

Departamento

SaaS

Experiencia laboral

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Remote

Descripción y Requisitos

The Customer Success Executive (CSE) will be the primary point of contact throughout the customer journey and will make sure their desired outcome materialize. Their mission is to increase and maximize value for the customer as well as drive customer retention. The CSE will secure, expand, and extend the Infor footprint by partnering with Services, Sales, Support, Product Development and Partners to drive customer success and desired customer business outcomes. This role is ultimately accountable for the customer’s success and engaged alongside the customer from inception throughout the entire customer Lifecyle.

A Day In The Life Typically Includes:

• Manage a total book of business of around $10Million ARR or more

• Primary point of contact and trusted advisor for the assigned customers

• Effectively manage customer escalations and satisfaction

• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Infor

• Influence long-term value by driving customer product adoption, consumption, upsell and renewal

• Align with Infor’s business rhythms including Sales, Product Development, Support, Cloud Operations and Infor Managed Services (IMS)

• Align with customers’ strategic vision, buying decision, and value creation expectation and aligning all Infor pillars throughout the entire customer lifecycle

• Ensure customers derive maximum value and achieve desired business outcomes with their investments

• Proactively anticipate and identify upcoming customer needs, influence product roadmap

• Own & Execute the Account Strategy accountable for the customer’s success

• Achieve referenceability and realize customer’s value expectations

• Expand relationships horizontally/vertically across the customer

• Work closely with customer and internal stakeholders to determine governance model

• Promote strategic partnership, aligned with business needs, and solution priorities

• Key member of Infor Account Team and aligned on key outcomes and objectives

• Alignment with product & technical experts

• Consistency of communication, executive business reviews & adoption plans across customer

• Responsibility for account team coverage with eye toward current and planned solution footprint to leverage efficiencies

• Customer onboarding as well as provide best practice guidance and thought leadership on business-as-usual processes across the entire lifecycle

Basic Qualifications:

• Fluency in English and one other language (either German, Swedish, Danish or Dutch)

• Deep domain expertise in one or more of Infor's focus industries.

• Experienced consultative Account Management mindset with strong commercial acumen

• Client focused with a strong ability to manage multi – facetted problems and situations across several functions

• Excellent executive presence and communication abilities

• Proven ability to build relationships and gain credibility with customers and Infor’s C-Suite Executives

• Proven strong communication, negotiation and influencing skill with key stakeholders/C-Suite, ability to retain and grow customers

• Ability to work with global, cross-functional teams (i.e., Sales, Consulting Services/Partners and Support)

• Ability to work in a matrix environment

• Ability to influence without authority

• Proven track record of working with global SaaS and Professional Services engagements, particularly with multi-product/multi-site ERP deployments

• Excellent track record in escalation & change management

Preferred Qualifications:

Previous leadership roles are advantageous

Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios.

Para más información, visita www.infor.com

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.