Infor

Customer Success Manager, Associate will provide scalable services to customers including but not limited to - onboarding, customer requests, and references.

A Day in The Life Typically Includes:

 
• Infor Customer Success Manager, Associates provide Infor customers with guidance and helping customers achieve maximum value from their Infor investment in a 1 to many format.
• Provide attention for customers to minimize disruption, maximize the existing software adoption and utilization, and achieve business outcomes
• Deliver LIVE and recorded webinar sessions that improve customer experience

• Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.
• Customer retention including supporting the renewal process
• Secure customer references by creating raving fans
• Specific Customer Lifecycle support may include:
• Onboarding Sessions
• Adoption Workshops
• Proactive Outreach to customers
• Mutual Benefit Touchpoints
• Report on Customer Health
• Show progress of customer adoption derived from technology and service investment
• Perform benchmarking as appropriate

What You Will Need:

Required skills:

-Graduate of bachelor’s degree in Computer Science, Information Technology, or equivalent

- Has internship or thesis related to customer service and stakeholder management

- Understands IT concepts such as – Cloud, Database, ERP application

- Amenable to work in BGC

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com