Información general

País
Polonia
Ciudad
Wroclaw
ID vacante
42745
Departamento
Infor Consulting Services

Descripción y Requisitos

Monitoring & Problem Management Analyst 
As a Monitoring & Problem Management Analyst in the Infor Managed Services (IMS) team, you will play a key role in ensuring the stability and efficiency of customer environments by leveraging monitoring, analytics, and problem management best practices. This position focuses on analyzing incident patterns, identifying underlying issues, and supporting continuous improvement initiatives through data-driven insights.

You will work closely with internal teams from Infor Global Support, Operations, and Development to provide actionable insights and implement automation initiatives that optimize service execution and ensure world-class managed services support. 

Key Responsibilities: 
  • Design, implement, and optimize monitoring solutions to ensure proactive incident detection and prevention
  • Analyze incidents and identify recurring issues and group them into actionable problems, interpret metrics from monitoring tools and reporting systems to identify trends, performance bottlenecks and areas for improvement.
  • Perform root cause analysis to recommend and implement optimization strategies.
  • Maintain a problem backlog, prioritizing issues based on business impact.
  • Design and develop tools to monitor critical business processes and automate resolution workflows to improve efficiency and response times.
  • Collaborate with Support, Operations, and Development teams to automate and enhance service delivery processes.
  • Utilize APM (Application Performance Monitoring) and infrastructure monitoring tools to provide deep insights into system performance.
  • Create and maintain sustainable systems and services through process automation and data-driven decision-making.
  • Develop dashboards and reports to track incident trends and problem resolution effectiveness.
  • Actively participate in the Continuous Improvement process, contributing recommendations and implementing enhancements to drive better outcomes.

What You Will Need: 
  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
  • Strong expertise in monitoring and observability tools (e.g UIM, Monocle, Sumologic, Grafana).
  • Strong knowledge of MS Excel and SQL, with the ability to analyze and visualize data effectively. 
  • Experience with monitoring tools and reporting systems. 
  • A proactive approach to identifying issues, proposing solutions, and driving optimizations. 
  • Excellent analytical and problem-solving skills, with a keen attention to detail. 
  • Strong communication skills (both written and verbal) in English, with the ability to articulate technical concepts to both technical and non-technical audiences. 
  • Ability to work independently as well as collaboratively within a team. 
  • Solid understanding of the ITIL framework, especially incident and problem management.
  • Excellent problem-solving skills with a proactive mindset.

What Will Put You Ahead: 
  • Familiarity with automation technologies, scripting, or programming languages (e.g., Python, PowerShell). 
  • Experience and familiarity with ERP systems. 
  • Experience in process analysis, design, and documentation.
  • ITIL certification (Problem Management focus).
  • Experience in SRE (Site Reliability Engineering) or DevOps methodologies.

 

Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.

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