Información general

País
Estados Unidos
Ciudad
Nashua
ID vacante
41608
Departamento
Sales
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
On-site

Descripción y Requisitos

As part of the Hardware Operations function, the Order Entry Specialist will interface daily with customers via telephone or email to assist customers, provide updates as requested, and enter orders for hardware. This position will process order requests for replacement parts, parts sales, system sales, and provide various support or assistance to aid the customer.

A Day in The Life Typically Includes:

  • Ensure that all incoming calls, emails, or open tickets are responded to in a timely manner.
  • Take order request ensuring accuracy of requests by verifying serial numbers, past order history or working closely with customers or help desk.
  • Accurately enter all orders in a timely manner to properly issue shipment.
  • De-escalate customers situation as they occur and escalate as needed.
  • Monitor customer returns.
  • Maintain accurate documentation, identify waste in processes, and continuous improvement philosophy.


Basic Qualifications:

  • Written and verbal communication skills in the English language.
  • Experience working with customers.
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.


Preferred Qualifications:

  • Experience in Microsoft Office tools.
  • Data entry experience.
  • Experience working in a hardware or software company.



Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf