General information

Mexico City
Global Support
Job ID

Description & Requirements

The candidate will provide customer support to our client base helping to fix any issues.  You will be the main point of candidate and offer world class service to an assigned client base.

A Day in The Life Typically Includes:

Serve as primary support liaison between company and customer and documents incidents in required tracking systems.

Involved in any additional follow up, testing and troubleshooting including remote desktop viewing    through tools such as Zoom.

Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from more senior analysts and liaises with other insure proper handling of customer issues.

Develops Knowledge Base content with assistance, if needed

Required skills:

Manufacturing knowledge (MRP, Jobs, Inventory, Costing).

Working experience in the manufacturing area.

Experience working with customers.

Working knowledge of or familiarity with Manufacturing Processes, Quality Control, Purchasing, Inventory, and Customer Relationship Management software.

Preferred Qualifications:

Nice to have a degree in business or computer science or has experience in functional area.

Familiarity with PC skills and knowledge of various software applications used for testing, troubleshooting, call logging, etc.

Please note this is a hybrid opportunity. You will need to commute 3 days to our Infor Mexico City location. and 2 days can be in a remote capacity.  

Free parking is provided on site for employees.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.