Información general

País
Australia
Estado
Victoria
Ciudad
Melbourne
ID vacante
41483
Departamento
Infor Consulting Services
Experiencia laboral
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Remote

Descripción y Requisitos

JOB SUMMARY

Infor is expanding our Services Consulting team and looking for a Senior Consultant to develop and present our industry-leading solutions across Service Industries – in particular Utilities, and Public Sector. In this role you’ll bring your industry experience in business processes related to regulatory and revenue management, along with your experience in enterprise technology and digital transformation. This role will focus on engagements across regulatory and revenue management including supporting business functions such as customer information and request management, regulatory & enforcement, development & planning applications, land and property management, plus billing and revenue management.  Underpinning your delivery of these functions will be a deep understanding across regulatory and revenue management process areas.

The successful Senior Consultant possesses a strong business acumen and an ability to understand and translate our customers’ business needs and challenges to deliver strategic, customer-aligned and industry competitive solutions. You will use your detailed knowledge of the industry and customer throughout your engagements from discovery, value-based discussions, leading business process workshops as appropriate, and more, to showcase and configure Infor solutions and their application to solve business problems. 

As a consulting professional, you will be equally at home working remotely, as you are with in-person engagements with customers from end-users to management. You will be able to assist in the development of implementation design and then follow through the development and deployment of that implementation plan in conjunction with project management and peers as well as the customer. This includes updating configuration, training customers and producing defined documentation. This will utilise the Infor Deployment Method and Engage processes which you will be trained in. Your depth of solution knowledge and technical foundation allows you to efficiently research and respond to solution based technical questions for the Infor applications you support. 

Senior Consultants work closely with the services, sales, support and development teams including other consultants to provide end to end outcomes while becoming the trusted advisor of our customers.

Duties and Responsibilities:

  • Confidently articulate, present and demonstrate the business value of Infor’s revenue and regulatory capabilities within the Infor Public Sector (IPS) solution covering regulatory and revenue management including supporting business functions such as,
    • customer information and request management,
    • regulatory and enforcement,
    • development and planning applications,
    • land and property management,
    • customer account management, service and property billing, receipting and debt recovery.
  • You are a seasoned, experienced professional with a deep understanding across public sector; this domain depth enables you to relate and empathise with customers to solve business challenges in creative ways
  • You can lead with industry experience and develop a trusted advisor relationship with customers, partners and internally
  • Your active involvement in industry associations and relevant networks allow you to acquire new skills and knowledge to meet evolving industry and customer needs.
  • You proactively share new skills and knowledge internally to improve our industry understanding across the team.
  • You significantly contribute both industry and application knowledge in engagements to identify, assess, quantify, and present the value of the company solution
  • Exercise individual judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
  • You can assist in the development of other consultants particularly associate consultants.
  • You are self-directed and determine approach over own work for new assignments.
  • Demonstrate good time management and ability to balance priorities across multiple engagements.
  • Your experience enables you to present end-to-end “close the loop” business processes that span multiple systems/modules.
  • You are engaged in learning, continually expanding the breath of coverage you have across the applications you support.
  • You will undertake all required Professional and Product related training related to this position including the attainment of relevant certifications.
  • Your depth of solution knowledge and technical foundation allows you to efficiently research and respond to solution based technical questions for the applications you support.

Skills/ Qualifications/ Experience:

  • 3 years + of consulting experience working with Customer and Billing, Regulatory Management and Land Information System applications/functions - cloud-based applications preferred.
  • Strong industry experience, 3-5 years or demonstrated in-depth knowledge of Regulatory and Revenue Management business processes within Utility and/or Public Sector.
  • Tertiary qualification in a business-related field is preferred.
  • Experience in comparable consulting positions, Utility and Public Sector organisations is essential.
  • Strong business level understanding of cloud concepts and services, software platforms, application integration, data lakes and appreciation for technical architecture.


Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.