General information

Country
United States
State
New York
City
Remote Location
Department
Hook & Loop
Job ID
28038

Description & Requirements

Title:  Strategic Customer Engagement Advisor

Location: US Remote (CST or EST preferred)

Position Summary:

Infor’s Digital Strategy team partners with key customers to conduct strategic engagements focused on identifying most pressing challenges and desired business outcomes in the context of digital transformation. Our goal is to help our customers define a long-term strategic vision with differentiated productivity, profitability, and growth outcomes.

We’re looking for a Strategic Customer Engagement Advisor to help craft our customers’ vision for digital transformation and define the supporting strategic initiatives when it comes to transforming their customer, employee, and operational experiences. Join a team that has the entrepreneurial spirit and energy of a start-up with the backing of 17,000 architects, engineers, consultants and more!

Responsibilities:

·       Drive the end-to-end engagement strategy for Infor’s largest customers who are looking to digitally transform their business

·       Leverage design-thinking frameworks and techniques to conduct customer discoveries and/or ideation sessions in the format of workshops or stakeholder interviews

·       Maintain a technical aptitude as it relates to Infor products as well as an informed point-of-view on industry challenges, business outcomes, and key process flows

·       Drive the strategy and execution of customer-facing deliverables (promotional, educational, post-engagement)

·       Present strategic deliverables to senior customer stakeholders, as well as internally

·       Apply design-thinking skills to put structure and strategy in place when solving complex challenges (e.g., capturing and defining leadership priorities, creating frameworks to maximize multi-team collaboration, etc.)

·       Build strong working relationships across other Infor teams (e.g., Sales, Marketing, Sales Support, Product)

·       Support and coach junior strategists

Basic Qualifications:

·       Bachelor’s degree graduate (or higher) or equivalent experience

·       5+ years of experience (Senior) or 7+ years of experience (Principal) in a consulting role with a focus on technology, marketing, or design-thinking

·       An entrepreneur at heart

·       Skilled in design-thinking

·       Passionate about market trends in the technology sector

·       Familiar with enterprise technology

·       Comfortable in front of C-level customers

·       Excellent communicator

·       Compelling presenter

·       A team player and strong collaborator

·       Strong in analytical and critical thinking skills

·       Open to occasional travel once permissible by Covid circumstances

About Infor:

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. 

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. 

As a global company spanning multiple regions and offering limitless opportunities for growth, we believe that everyone should be an entrepreneur of their role. At Infor, there are countless opportunities for you to be challenged and contribute towards transformative growth. Sounds exciting? Apply today!

For more information visit www.infor.com

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf