Información general

País
India
Estado
Karnataka
Ciudad
Bengaluru
ID vacante
41597
Departamento
SaaS

Descripción y Requisitos

The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.

A Day in The Life Typically Includes:

  • Interacting and managing customer relationships through email or phone
  • Analyzing and troubleshooting customer queries and see it through closure
  • Helping user’s complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements 
  • Communicating with various departments within Infor Nexus and our partners
  • Work on customer cases using industry standard problem management tools     
  • Get trained and handle issues related to Infor Nexus Products

What You Will Need:

•             Bachelor’s Degree

•             Technical knowledge in terms of computer applications and software

•             4-7 years of Customer Service experience and/or Operations experience supporting a software application is preferred

•             Experience in similar and relevant companies are preferred

What Will Put You Ahead?

Preferred Qualifications:

•             Should have good proficiency in verbal and written English language

•             Interpersonal and customer relations skills are essential

•             Should have troubleshooting skills on supporting a software application for clients

•             Should have eagerness to learn new technology and new ways of problem solving  

•             Should have good working knowledge with computers and should also possess knowledge on certain generic software applications used in corporate companies

•             Understanding of EDI or related Data interchange technology is an added advantage

•             Understanding of working in a supply chain company is an added advantage

•             Ability to multitask and work in a deadline/time sensitive environment

•             Ability to work independently and in a team environment

•             Should be ready to work in shifts in a 24/7 model



Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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