Información general

País
India
Estado
Telangana
Ciudad
Hyderabad
ID vacante
41626
Departamento
Infor Consulting Services

Descripción y Requisitos

A Team Lead is responsible for guiding and managing a team to achieve success. With a focus on practice management and people management, this leader must excel in fostering internal collaboration and ensuring stellar delivery outcomes. A background in ERP, or enterprise applications consulting is crucial, along with a commitment to continuous innovation. The ideal candidate will be a strategic thinker, capable of inspiring and mentoring a high-performing team to deliver services that not only meet but exceed client expectations.

Responsibilities:
• Oversee various aspects of the practice, including monitoring key performance indicators (KPIs) such as utilization and customer satisfaction. Responsible for recruiting, staffing, and planning for success.
• Hire, retain, motivate, and coach a team of consultants to build a high-performing team. Provide mentoring and leadership to ensure team members are in the right roles and have opportunities to develop and maximize their contributions.
• Work with Client Partners, Sales, Architects, Product and others to set scope, staffing and organization aspects of a new engagement.  
• Provides oversight and guidance to ensure customer satisfaction. Ensure high quality of services are delivered to customers. Participate in client engagements and seek opportunities to expand our solution footprint and services.
• Innovation and Process Improvement: Continuously innovate in service delivery, define and refine processes, implement best practice, ensure compliance with company policies and culture.
• Monitor a portfolio of software implementations managed by Project Managers/Directors, ensuring projects are delivered on schedule, within budget, and with high customer satisfaction.
• Collaborate with Sales and Client Partners to sell high-quality services projects by estimating, scoping, pricing, and phasing projects, and writing statements of work.
• Participate in and deliver steering committee and other executive updates and communications, and support project management deliverables.
• Continuously innovate in service delivery, define and refine processes, and ensure compliance with company policies and culture.

Basic Qualification:
• Minimum 15 years of experience in professional services in the ERP software industry. 
• Prior experience in RPA or AI/ML will be an advantage
• Results-oriented business leader with a solid experience in team management, leading complex projects, and resolving issues.
• A keen understanding of customer needs and a commitment to delivering exceptional service.
• Experience in supporting sales, estimation and preparing statements of work.
• Excellent verbal and written communication skills 
• Ability to inspire, motivate, and develop a high-performing team.
• Provide guidance and support to team members to help them grow and succeed.
• Strong decision-making, judgment, and analytical skills to navigate complex challenges.
• Demonstrates ability to effectively collaborate with cross-functional virtual teams.
• Ability to continuously innovate in service delivery and refine processes.
• Bachelor’s or Master’s degree in Computer Science or related field

Preferred qualification:
Prior experience in Infor CloudSuites, Infor OS, RPA or AI would be an advantage.

Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.

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