General information

United States
Remote Location
Global Support
Job ID

Description & Requirements

Prompt responses, resolutions, and if delayed resolution, updates as to what doing to resolve the issue.
Successful go-live's for new deployments
Successful testing of expansion of use cases.
Communication amongst team, PM's, vendors, and customers
Be a sysadmin for LBI-Demo
Submit bugs to engineering via devsupport
Provide documentation, workarounds, deep troubleshooting involved to get to suspecting a bug.
Basic Qualifications
Software support and services experience. College degree. Good communication skills. Interest in improving processes and efficiencies. Interest in providing customers excellent experiences. Must be able to pass VA security requirements.
Preferred Qualifications
Computer science degree preferred. Experience in healthcare IT preferred.
Position Summary
Support incidents via email, phone, and support portal
Service Requests/Solution Service Hours requests:
Additional Config, bulk importing, one off map updates, one-off custom reports (Logins, tag issues, equipment reports outside of our reporting st...

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: