The UX Insights team is looking for a passionate and energetic self-starter who can help transform Infor’s industry cloud experience. The UX Content Strategist will work in their assigned industries to deeply understand the end users: their goals, needs, workflows, and pain points.

The UX Content Strategist must also develop an understanding of Infor products and their functions/capabilities. From there, the UX Content Strategist will identify valuable content for users to enhance their productivity and accelerate their success. This means determining what and how information is surfaced on the screen as users complete their most important workflows, to create the most seamless experience possible.

The UX Content Strategist will iteratively drive change by adding to the backlogs of the design, content, research, and development teams. They’ll ensure that the UX roadmap includes meaningful UX enhancements to be prioritized at an organizational level.

The UX Content Strategist reports to the Director of UX Insights.

Infor Design’s UX Insights team

The Infor Design UX Insights team is dedicated to helping drive a consistent, user-centered experience across cloud solutions. We’re the advocate for users, designing our experience to meet their needs so they can be productive and satisfied. We work across teams—design, development, product management, industry experts, and sales—and hold them accountable for meeting user needs by giving them the data they need to make decisions.

A typical day in the life:

• Represent and advocate for the end-user, ensuring that content aligns with user requirements
• Review user requirements and ensure that they clearly articulate user needs to facilitate problem-solving among cross-functional teams
• Improve the accessibility, inclusion, readability, and translatability of preconfigured role-based content
• Ensure that our solutions, specifically role-based Workspaces, are user-centered, valuable for people, easy to use, and well-designed
• Apply UI frameworks, modularity, localization, reuse, and related concepts to design content solutions that can scale
• Transform vague business problems into data-driven questions, identify and retrieve relevant data sets using multiple data sources, and use both qualitative and quantitative insights to drive concise recommendations across complex product areas
• Manage the content revision process
• Identify research needs to help validate content design decisions
• Add and prioritize usability enhancements to the appropriate team’s backlog and roadmap
• Provide input to design guidelines and templates that can be leveraged across multiple industries and geographies

What you will bring to the team:

• A great attitude and collaborative spirit that supports a positive, fun, rich team culture
• The right level of passion and pragmatism to help drive meaningful change while navigating the organizational complexities
• A strong bias for evidence-based decision-making
• An openness to feedback—giving and receiving—and responding confidently, clearly, and in a timely manner
• Empathy for users and their challenges when using enterprise software

Required Skills:

• 3 to 5 years of experience in content strategy, industry strategy, business strategy, or a related field, with the ability to demonstrate relevant skills
• UX design, strategy, business analysis, product management, or related experience
• Experience in meeting facilitation, presentations, and storytelling
• High proficiency in Microsoft Office
• Strong verbal and written communication skills
• Excellent relationship management and conflict resolution skills
• Ability to effectively network virtually and leverage all the technologies available
• Ability to manage multiple priorities and manage time to meet deadlines
• Interviewing and probing skills to quickly understand and assess situations and develop an approach to a solution
• Strong attention to detail and an analytical mindset that allows you to analyze and interpret relevant qualitative and/or quantitative data effectively
• Ability to summarize complex and/or large amounts of data into concise recommendations

What will put you ahead:

• Creating deep partnerships with multiple stakeholders
• Working as a member of a global and remote team, across time zones, and functions
• Business analysis and requirements documentation
• Applying UX and design principles
• User research
• Content mapping and modeling and/or information architecture design
• Healthcare and/or service industry solutions
• Application of human-centered design (HCD) practices
• Creating process maps
• Use of Jira and Figma