Infor

Senior Business Analyst to assist ERP System21 product development to improve its business efficiency within the Manufacturing sector. As a top-performing Senior Business Analyst, you must possess the ability to identify ways to improve business efficiency and customer satisfaction.

Experience : 5 + Years

Key Responsibilities

• Have Strong knowledge within the Manufacturing industry
• Candidate is expected to bring in a consultative & collaborative mindset and problem-solving approach and drive analytical throughput for the team.
• Operating in a fast-paced work environment, occasionally under time pressure.
• Experience in processing, filtering, and presenting use case data.
• Excellent verbal and written communication skills with the ability to effectively advocate engineering teams and business audiences.
• Strong creative/innovative skills. The ability to think out of the box is key.
• Creates conceptual designs, courseware content, reviews test designs and test results for corrective actions.
• Works as a primary analyst on at least one product module.
• Contributes to the development of products, which include the analysis, development and unit testing of products. Such development may include new product development, warranty work, correction and enhancement requests.
• Engages with customers and other stake holders for understanding requirements, design discussions, articulating the solution approach
• Analyzes low and medium complexity defects, working with support or solutions consultants and software engineers.
• Reviews help text, product documentation, process documentation, or other material which might be used as a reference for a product or process.
• Reports progress and other performance results, including activities in team meetings, conferences, or other educational events.
• Executes and debug test results per best practices on all platforms on which the given product executes.
• Assist in the development and execution of test plans for development projects.
• Contributes to the research of new technology and tools applicable to assigned product line
• Engages with a diverse group of stakeholders to influence direction of projects to meet the project milestones and to meet the objectives.

Qualifications & Skills:

• BS Degree or equivalent experience in Industry (product functionality, product design, product planning and knowledge of evaluation methods in the design, development & analysis of software programs).
• 6 to 8 years of experience.
• Proven experience as a Business Analyst.
• Proven training in Business Process Modeling.
• Good communication skills (both verbal and written).
• Experience in customer facing roles for any enterprise software.
• Functional Domain knowledge in Customer &  Service & Finance desirable.
• Basic knowledge about Cloud platforms, AWS etc.
• Basic knowledge about SQL (being able to write simple SQL queries to fetch/analyse data based on some criteria).
• Experience with any ERPs such as System21 working in manufacturing area will be preferred.
• Customer management skills with high commitment to customer satisfaction.

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com