General information

Mexico City
Software as a Service
Job ID

Description & Requirements

This position requires a genuine interest in business processes and IT, as well as working collaboratively to solve business problems. Driven and result oriented personality with excellent communication skills.

Doer with strong analytical skills and a passion to learn and grow. This position involves simple customer requests that require limited IT support.

A Day in The Life Typically Includes: 

  • Serve as the first point of contact for On Premise, Single Tenant, and Multi-Tenant cloud customers.
  • Manage and respond to customer enquiries.
  • Work across departments within Infor to ensure appropriate and timely resolution of service desk tickets.
  • Develop strong customer relationships.
  • Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
  • Participate in internal and external audits.

Required skills: 

  • Full proficiency in English.

Preferred Qualifications: 

  • Ability to work remote teams in a global environment.
  • Prior customer management experience.

Location:  Mexico City, Mexico

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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At Infor we value your privacy that’s why we created a policy that you can read here.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.