Director, Ecosystem Operations - - 12343

General information

Pays

États-Unis

Ville

Lieu éloigné

Département

Sales

Identifiant du poste

37418

Description & Requirements

Infor is seeking a Director Global Ecosystem Operations. Program Governance: Implement governance processes and policies to effectively manage the ecosystem. Define rules, guidelines, and compliance standards for partners. Monitor and enforce adherence to these standards to maintain ecosystem integrity. The ideal candidate will have a strategic, results-driven mindset with a proven ability to maintain successful relationships with internal and external stakeholders to drive change. They must be meticulous with great attention to detail and able to prioritize workload at critical times throughout the fiscal year. They are resourceful inside and outside the company and are committed to the continuous improvement of processes and procedures.

A Day in the Life Typically Includes:

Partner Onboarding and Enablement: Facilitate the onboarding process for new partners, including account setup, legal agreements, and training. Develop enablement programs to educate partners on the ecosystem, its offerings, and how to effectively engage with it.
Relationship Management: Build and maintain relationships with ecosystem partners. Act as a primary point of contact, address partner inquiries or concerns, and foster open communication channels. Nurture partner relationships to drive collaboration and mutual success.
Program Governance: Implement governance processes and policies to effectively manage the ecosystem. Define rules, guidelines, and compliance standards for partners. Monitor and enforce adherence to these standards to maintain ecosystem integrity.
Performance Management: Monitor partner performance through regular performance reviews and metrics tracking. Identify opportunities for improvement and provide support or resources to help partners meet their targets. Recognize and reward high-performing partners.
Ecosystem Development: Continuously assess the ecosystem landscape and identify potential gaps or areas for expansion. Seek out new partnership opportunities that align with the ecosystem's goals and bring value to its members. Negotiate and establish partnerships accordingly.
Collaboration and Community Building: Foster collaboration among ecosystem partners by organizing events, workshops, or forums where partners can network, share best practices, and learn from each other. Promote a sense of community and engagement.
Reporting and Analytics: Generate regular reports on ecosystem performance, partner engagement, and outcomes. Use data analytics to identify trends, identify areas for improvement, and make informed strategic decisions.
Continuous Improvement: Continuously evaluate and refine the ecosystem operations processes. Incorporate feedback from partners and stakeholders to make iterative improvements and ensure the ecosystem's long-term success.
Ensure all partner-related operations and support questions are responded to in a timely manner.

Basic Qualifications:

Experience collaborating with cross-functional teams (including, but not limited to Sales, Operations, Support, Developers, Program Managers, Legal, and Senior Leadership).
Experience communicating complex ideas and processes to different audiences and presenting to a multilevel audience.
Experience working with channel partners, preferably in Partner Operations or Sales Operations role.
Experience prioritizing tasks utilizing time management skills and organizational skills.

Preferred Qualifications:

Bachelor's degree or equivalent combination of education and experience.
Experience with working in a CRM tool to evaluate sales data and reporting tools.
Experience working with a CRM tool for external reporting.
Experience with business applications such as Microsoft Office applications (Word, Excel, PowerPoint.)

Location: Alpharetta, GA, Dallas, TX, St. Paul, MN, Greenville, SC, Wichita, KS

À propos d’Infor

Infor est un leader mondial des produits logiciels cloud d’entreprise pour les entreprises de marchés sectoriels. Infor crée des suites industrielles complètes dans le cloud et déploie efficacement une technologie qui place l’expérience utilisateur au premier plan, exploite la science des données et s’intègre facilement dans les systèmes existants. Plus de 60 000 entreprises dans le monde font confiance à Infor pour surmonter les perturbations du marché et réaliser une transformation numérique à l’échelle de l’entreprise.

Pour plus d’informations, visitez www.infor.com

Nos valeurs

Chez Infor, nous visons un environnement fondé sur une philosophie d’entreprise appelée Principle Based Management™ (PBM™) et huit principes directeurs : intégrité, gérance & conformité, transformation, entrepreneuriat fondé sur des principes, connaissance, humilité, respect, réalisation de soi. L’augmentation de la diversité est importante pour refléter nos marchés, nos clients, nos partenaires et les communautés que nous servons aujourd’hui et à l’avenir.

Nous avons un engagement sans relâche envers une culture basée sur PBM. Informé par les principes qui permettent à une société libre et ouverte de s’épanouir, PBM™ prépare les individus à innover, à s’améliorer et à se transformer tout en favorisant une organisation saine et en croissance qui crée de la valeur à long terme pour ses clients et ses partisans et l’épanouissement de ses employés.

Infor souscrit au principe de l’égalité des chances. Nous nous engageons à créer un environnement de travail diversifié et inclusif. Infor ne discrimine pas les candidats ou les employés en raison de leur sexe, de leur race, de leur identité de genre, de leur handicap, de leur âge, de leur orientation sexuelle, de leur religion, de leur origine nationale, de leur statut d’ancien combattant ou de tout autre statut protégé par la loi.

Chez Infor, nous respectons votre vie privée, c’est pourquoi nous avons créé une politique que vous pouvez lire ici.

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