General information

Job ID

Description & Requirements

The Industry Solution Architect (ISA) role provides sales support and delivery leadership, guiding the Infor consulting teams and customers on achieving success with their solutions through industry and implementation best practices.

The SA ensures that the appropriate solution design is positioned in the sales cycle and that the scope of the implementation project stays true to that design throughout the transition to delivery and to the point of go-live. They enable customer success and should ensure that the client realises their desired business outcomes from their investment in Infor. 

Knowledge and Skills, You Bring to the Organization

·        In depth Architectural knowledge of ERP solutions

·        Implementation experience within the Fashion/Retail sector

·        Experience of several full project life-cycle implementations as Lead Consultant or Solution Architect.

·        Significant customer-facing consulting experience.

·        Reliability and deadline-driven approach.

·        Strong stakeholder relationship management skills.

·        Willingness to travel

Soft skills 

·        Strong oral and written communication that effectively articulates complex ideas. 

·        Ability to work independently and as a part of a team but also self-motivated.

·        Team player with the ability to build strong peer and interpersonal relationships. 

·        Excellent problem-solving and analytic skills.

Good To Have

Applied TOGAF concepts in a project environment.

Able to deploy TOGAF Architecture Development Methods (ADM). ** Or equivalent architectural frameworks


Your Responsibilities Include

The individual ISA’s leadership determines specific responsibilities and will vary because of the sales or delivery focus and skills of each ISA and the needs of the business.


·        Establish and maintain customer relationships at an Executive and Manager level.

·        Act as the Design Authority to ensure that the scope of the delivered solution reflects the End-to-End design agreed in the sales cycle and highlight deviations from scope to the customer and internally within Infor.

·        Assist the Infor Programme leadership in helping Infor customers achieve their goals including a successful implementation, a positive business relationship with Infor, and to become and remain satisfied customers of Infor products and services.

·        Ensure that key Architecture Artifacts created in the sales cycle are developed and refined consistently and organized and stored effectively using a standard structure and repository, such that they may effectively hand over responsibility to an alternative SA should such circumstances arise where this is necessary.

·        Understand and challenge current business processes and propose solutions to the customers’ business issues.

·        Provide solution quality assurance checks at designated milestones in the project. 

·        Validate that solution designs meet customer project objectives during all project phases. This includes the business value case objectives as well as technical objectives.

·        Provide leadership to the Project Team to ensure the adoption of the prescribed solution through active participation in Scope Confirmation, and Implementation Accelerator Process Walk-through, and Blueprint Review where required.

·        Analyze customers’ systems to determine optimal operation and software use levels. 

·        Integrate change acceptance tenets and approaches into communicating requirements and decisions.


Organizational Support and Practice Development

·        Take an active role in the Architecture Competency Centre ensuring that they regularly attend and contribute to community calls, provide feedback into development of architecture best practices and tools.

·        Deliver knowledge transfer presentations and opportunistic coaching for functional and/or technical consultants, including ‘Early Talent’ recruits

·        Maintains up to date industry, process, Infor product, technical knowledge and roadmaps

Sales and Marketing Support

·        Post initial qualification, engage collaboratively with Solution Consulting, Software Sales and Services Sales on significant sales opportunities within their industry practice.

·        Provide knowledge of the customers’ industry and business during the sales cycle, planning activities.

·        Determine and recommend an End-to-End solution design, that enables the achievement of the customers’ objectives and desired business outcomes.

·        Ensure that all necessary Architecture Artefacts are consistently created in the sales phase to a high level of quality and organized and stored using a standard structure and repository.

·        Ensure that appropriate Industry Accelerators (IA’s) are positioned and determine the degree of fit to the client’s to-be business processes (60/30/10) through IA Mapping Workshops.

·        Challenge the customer where appropriate to encourage adoption of standard IA processes unless there is a valid business reason not to.

·        Agree solution scope and ensure fit to standard functionality with minimal modifications. Ensure that any necessary modifications are clearly identified and the associated risk and cost is understood by the client and internally within Infor.

·        Contribute proposal content specific to functional/technical area of responsibility and provide input to the effort estimates

·        Support the development of presentation materials and participate in the on-site customer presentations and demonstrations


·        Identify potential business use cases for emerging digital technology. Help to define the business case for implementing these solutions and help to develop and run POCs to demonstrate technical feasibility and operational fit.

·        Feedback to R&D on common requirements driven by industry trends that should be considered as future product enhancements


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.