General information

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Description & Requirements

The Solution Architect role provides sales support and delivery leadership, guiding the Infor consulting teams and customers on how to achieve success with their solution through industry and implementation best practices.  

The Solution Architect ensures that the appropriate solution design is positioned in the sales cycle and that the scope of the implementation project stays true to that solution design throughout the transition to delivery and to the point of go-live.

They enable customer success and should ensure that the client realises their desired business outcomes from their investment in Infor.    

The Solution Architect will have industry experience in the Food & Beverage industry. 


A Day in The Life Typically Includes 

Specific responsibilities are determined by the individual SA’s leadership and will vary because of the sales or delivery focus and skills of each Solution Architect and the needs of the business.  

Sales and Marketing Support 

  • Post initial qualification, engage collaboratively with Solution Consulting, Software Sales, and Services Sales on significant sales opportunities within their industry practice. 
  • Provide knowledge of the customers’ industry and business during the sales cycle, planning activities. 
  • Determine and recommend an End-to-End solution design, that enables the achievement of the customers’ objectives and desired business outcomes.  
  • Ensure that all necessary Architecture Artefacts are consistently created in the sales phase to a high level of quality and organized and stored using a standard structure and repository.  
  • Ensure that appropriate Infor industry process catalogues (IPC) are positioned and determine the degree of fit to the client’s to-be business processes through Engage workshops.  
  • Challenge the customer where appropriate to encourage adoption of standard IPC processes unless there is a valid business reason not to.  
  • Agree solution scope and ensure fit to standard functionality with minimal modifications. Ensure that any necessary modifications are clearly identified, and the associated risk and cost is understood by the client and internally within Infor. 
  • Contribute proposal content specific to functional/technical area of responsibility and provide input to the effort estimates 
  • Support the development of presentation materials and participate in the on-site customer presentations and demonstrations 


    • Establish and maintain customer relationships at an Executive and Manager level.  
    • Act as the Design Authority to ensure that the scope of the delivered solution reflects the
    • End-to-End design agreed in the sales cycle and highlight deviations from scope to the customer and internally within Infor.  
    • Assist the Infor Practice leadership in helping Infor customers achieve their goals including a successful implementation, a positive business relationship with Infor, and to become and remain satisfied customers of Infor products and services. 
    • Ensure that key Architecture Artifacts created in the sales cycle are developed and refined in a consistent manner and organized and stored effectively using a standard structure and repository, such that they may effectively handover responsibility to an alternative SA should such circumstances arise where this is necessary.  
    • Understand and challenge current business processes and propose viable solutions to the customers’ business issues.
    • Provide solution quality assurance checks at designated milestones in the project
    • Validate that solution designs meet customer project objectives during all project phases. This includes the business value case objectives and technical objectives.
    • Provide leadership to the Project Team to ensure adoption of the prescribed solution through active participation in Scope Confirmation, and Industry Process Catalogue Walk-through, and Blueprint Review where required.  
    • Analyze customers’ systems, to determine optimal levels of operation and software use.   
    • Integrate change acceptance tenets and approaches into the communication of requirements and decisions. 

    Organizational Support and Practice Development 

    • Take an active role in the Architecture Competency Centre, regularly attending and contributing to community calls, provide feedback into development of architecture best practices and tools.  
    • Deliver knowledge transfer presentations and opportunistic coaching for functional and/or technical consultants, including ‘Early Talent’ recruits 
    • Maintains up to date industry, process, Infor product, technical knowledge, and roadmaps 
    • Innovation 
    • Identify potential business use cases for emerging digital technology. Help to define the business case for implementing these solutions and help to develop and run Proof of Concepts (POC) to demonstrate technical feasibility and operational fit.  
    • Feedback to R&D on common requirements driven by industry trends that should be considered as future product enhancements  


    What You Will Need 

    • In depth Architectural knowledge of ERP solutions 
    • Implementation experience within the Food and Beverage sector 
    • Experience of several full project life-cycle implementations as Lead Consultant or Solution Architect. 
    • Has applied TOGAF concepts in a project environment. Able to deploy TOGAF Architecture Development Methods (ADM). ** Or equivalent architectural frameworks 
    • Significant customer-facing consulting experience. 
    • Strong stakeholder relationship management skills. 
    • Strong oral and written communication that effectively articulates complex ideas.  
    • Ability to work independently and as a part of a team but also self-motivated. 
    • Team player with the ability to build strong peer and interpersonal relationships.  

    À propos d’Infor

    Infor est un leader mondial des produits logiciels cloud d’entreprise pour les entreprises de marchés sectoriels. Infor crée des suites industrielles complètes dans le cloud et déploie efficacement une technologie qui place l’expérience utilisateur au premier plan, exploite la science des données et s’intègre facilement dans les systèmes existants. Plus de 60 000 entreprises dans le monde font confiance à Infor pour surmonter les perturbations du marché et réaliser une transformation numérique à l’échelle de l’entreprise. 
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    Nos valeurs

    Chez Infor, nous visons un environnement fondé sur une philosophie d’entreprise appelée Principle Based Management™ (PBM™) et huit principes directeurs : intégrité, gérance & conformité, transformation, entrepreneuriat fondé sur des principes, connaissance, humilité, respect, réalisation de soi. L’augmentation de la diversité est importante pour refléter nos marchés, nos clients, nos partenaires et les communautés que nous servons aujourd’hui et à l’avenir.

    Nous avons un engagement sans relâche envers une culture basée sur PBM. Informé par les principes qui permettent à une société libre et ouverte de s’épanouir, PBM™ prépare les individus à innover, à s’améliorer et à se transformer tout en favorisant une organisation saine et en croissance qui crée de la valeur à long terme pour ses clients et ses partisans et l’épanouissement de ses employés.

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