General information

Pays
Philippines
Ville
Manille
Identifiant du poste
41392
Department
Information Technology
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

IT Support Engineer will provide application support for a specific set of Infor products and other third-party application software.

What You Will Need?
Required skills:
  • Minimum of 4 years of experience in application support, preferably in a global environment.
  • Proficient in ServiceNow and Clarity for application support and issue tracking.
  • Experience in Incident Management
  • Proficiency in SQL (Microsoft/Oracle/DB2).
  • Proven software application troubleshooting skills.
  • Proficient in verbal and written communication to interact effectively with stakeholders and document support processes.

What Will Put You Ahead?
Preferred Qualifications:
  • Ability to write scripts from scratch and understand existing scripts by examining them.
  • Strong and keen focus on operational performance metrics and trend analysis.
  • Solid track record in an operational/support role, with an understanding of incident/problem/change management and the ability to drive stability across organizations.
  • Background in a functional business area.
  • Any certifications related to ServiceNow

A Day in The Life Typically Includes:
  • Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage.
  • Track and monitor application issues through the centralized call tracking system.
  • Responds to incidents, recording incident activity and solving problems
  • Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate 2nd line support within agreed service levels
  • Performs user administration to internal applications.
  • Manages workload effectively and provides accurate accounting of work and time allocation.
  • Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages
  • Provides input regarding methods to increase operational efficiencies and technical product improvements
  • Become internal expert on supporting Infor software and other enterprise products
  • As the gatekeepers of the Production environment, responsible for ensuring the Change Management guidelines/policies are adhered to for all systems deployed to production.

À propos d’Infor

Infor est un leader mondial des produits logiciels cloud d’entreprise pour les entreprises de marchés sectoriels. Infor crée des suites industrielles complètes dans le cloud et déploie efficacement une technologie qui place l’expérience utilisateur au premier plan, exploite la science des données et s’intègre facilement dans les systèmes existants. Plus de 60 000 entreprises dans le monde font confiance à Infor pour surmonter les perturbations du marché et réaliser une transformation numérique à l’échelle de l’entreprise. 
Pour plus d’informations, visitez www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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