General information

United States
Remote Location
Job ID

Description & Requirements

The Field Operations Business Manager is a hands-on individual contributor role that is responsible for supporting the Americas Services Sales organization.  You will assist and communicate with senior sales leaders in decision-making, program management, and initiative implementation.  The Field Operations Business will also execute improvements to org structure & performance and find knowledge and skills gaps and help address them, along with coordinating organizational procedures for optimized efficiency and productivity.

A Day in The Life Typically Includes:

  • Serve as liaison between operations leaders and senior sales management regarding sales member performance, pipeline reporting, and other KPIs
  • Assist Sales SVP in the creation and tracking of quarterly Booking Forecasts
  • Support daily rhythm through collaboration with operations leaders, owning an array of business processes across annual planning/budgeting, monthly management meetings, and Quarterly Business Reviews
  • Coordinate efforts in the following areas: hiring/recruiting, onboarding discussions and performance management.
  • Build and develop relationships with senior sales leaders for increased efficiency and effective responsiveness to existing operations.
  • Work with the Director of Operations and Sales Leadership on Ad Hoc or special projects
  • Handle inquiries and develop action plans to address them and assist with the preparation and dissemination of communications.
  • Assist Sales SVP/Sales VPs in the creation of QBR templates to help drive management-level discussions.
  • Drive pipeline hygiene/analysis across the sales organization
  • Enable the sales organization on any changes to systems, tools, or processes.

Basic Qualifications:

  • Experience in operations, finance, or consulting supporting sales executives.
  • Proven problem-solving capability and analytical acumen.

·       Experience or knowledge of CRM systems (ideally SFDC or Infor CRM) 

·       Proven problem-solving capability and analytical acumen.

Preferred Qualifications:

  • Experience or knowledge of CRM systems (ideally SFDC or Infor CRM)
  • Proficiency in Excel with the ability to execute various excel Formulas such as Pivot tables, VLOOKUPs, Macros etc.
  • Experience driving pipeline hygiene/analysis across the sales organization.

·       Sales experience in relevant field

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: