General information

Global Support
Job ID

Description & Requirements

Provides application support to customers, answering complex questions on function and/or technical queries and usage of product via various communication channels.  Support includes functional testing to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff.   

What You Will Need?

  • Basic knowledge on network concepts, MS-SQL queries and administration, Windows platforms, MS-Excel, AWS, IIS, and RDWeb.
  • Has working knowledge in supporting Accounting modules such as Account Payable, Accounts Receivable and journal adjustments
  • Good command of the English language – Oral & Written

What Will Put You Ahead?

  • Knowledge in application load-balancing and Tomcat technology

A Day in The Life Typically Includes:

  • Resolves customer product (SunSystems/Query & Analysis) issues focusing in achieving timely updates and resolution by utilizing analytical skills in problem interpretation, logs checking, replications and optimizing the assigned tracking system, support materials, communications channels, and tools.
  • Adheres to incident management standards and always abreast of the updates on the tools and standard operating procedures.
  • Provides a high quality and professional customer experience while meeting or exceeding established KPI’s and creating quality knowledge content.
  • Develops application knowledge in specific product suite, technical environment and technologies.
  • Participates in 24/7 on call coverage.
  • Participates in special projects and takes on special assignments as needed.
  • Assists support analysts and serves as a resource for others as needed.

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.