General information

Pays
Mexique
Ville
Mexico
Identifiant du poste
41281
Department
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

As a Product Support Analyst you will provide functional support to customers by answering questions on the functionality and usage of their Infor applications.  You will create and enhance the current knowledge base (KB) article database through updating existing KB's and creating new KB's as well as by serving as the primary support liaison between the Infor Configure, Price, Quote (CPQ) business unit and our customers,


A Day in the life Typically Includes:

  • Work with support colleagues to monitor for any incoming incidents.
  • Answer product application questions.
  • Provide end to end issue resolution.
  • Proactively keep customers informed via incident updates when problems are resolved with a focus on customer satisfaction while documenting all information on Infor’s tracking system.
  • Responsible for documenting the defects, verifying the fixes, and following the processes for closing out the incident with the customers.
  • Provide feedback and updates on issues and customer escalations.
  • Continual personal development and self-study to improve product knowledge. 

Basic Qualifications:

  • Experience with software application support.
  • Experience working in a customer focused role.  
  • Knowledge of Microsoft SQL database.
  • Knowledge of AWS Platform.

Preferred Qualifications:

  • Experience with Manufacturing Requirement Planning systems.
  • Manufacturing Engineering experience.
  • Experience working with customers through a sales cycle.  



À propos d’Infor

Infor est un leader mondial des produits logiciels cloud d’entreprise pour les entreprises de marchés sectoriels. Infor crée des suites industrielles complètes dans le cloud et déploie efficacement une technologie qui place l’expérience utilisateur au premier plan, exploite la science des données et s’intègre facilement dans les systèmes existants. Plus de 60 000 entreprises dans le monde font confiance à Infor pour surmonter les perturbations du marché et réaliser une transformation numérique à l’échelle de l’entreprise. 
Pour plus d’informations, visitez www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.