Infor

 As a member of a hybrid Development and Support software team, day-to-day duties will include:

• Managing and resolving customer incidents throughout the support lifecycle by using analytical skills and customer service skills.  
• When necessary, work with senior team members to resolve more complicated customer support incidents. 

•     Manage customer incidents throughout the entire support lifecycle from initial customer inquiry to        

        triage and reproduction, writing bug reports for hand off to the development team, and case      

        resolution.

•     Troubleshoot and develop solutions related to software and set up errors for customers.

·       Creates workaround procedures when standard procedures have failed. Ensure issues are resolved in a timely fashion.

•     Working with more experienced support engineers and software engineers to test, document and    

        resolve customer applications. 

• Managing multiple incidents & problems while working in high visibility situations
• Working independently and with minimal supervision to complete tasks and assignments as directed.

• MBA -Finance Candidate Shift Timing-12.30 PM-10 PM
• 0 -2 years of experience as a functional consultant on Finance module.
• Basic understanding of ERP concepts, modules, and functionality.
• Basic knowledge about Finance module functional concepts.
• Customer management skills with high commitment to customer satisfaction.

Infor employees have:

• A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat.
• A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor.
• A thirst for innovation – Be curious. Be a change agent.  Some ideas will prove out, and other will not.  Fail fast.  Iterate.  Stay ahead of technology.
• A focus on results - Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works; less of what is not working. Invest your time in value creation.  Act like an owner with an adaptive, entrepreneurial spirit.
• A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/