General information

United States
Remote Location
Maintenance Business
Job ID

Description & Requirements

Position:  Subscription Services Manager (SSM)

The Subscription Services Manager (SSM) is a key individual contributor within the ISS organization that helps to ensure our customers renew their annual support and subscriptions. The SSM manages an assigned set of customers and/or partners with a focus on maintaining and growing renewal revenue and establishing customer/partner relationships with a keen focus on identifying opportunities for subscription services growth through upselling programs and services, as well as lead generation.

A Day in The Life Typically Includes:

  • Serve as a single point of contact on all matters related to support and subscription renewals and related matters for assigned customers.
  • Execute timely maintenance/subscription renewals following a defined process and systems.

·       Manage a revenue quota and participate in ongoing forecast reviews of assigned territory.

·       Learn and use the required Infor systems required to complete renewals, track progress, forecast, and report results.

  • Review and articulate value/benefits or renewal to assigned customers throughout the year.
  • Qualify and diagnose customer health, take appropriate actions, and provide updated status in appropriate systems
  • Continuously build relationships with influencers and decision-makers within assigned customers. 
  • Proactively acquire, maintain, and share industry, business, and product knowledge to improve your and others’ performance.

·       Effectively communicate company messages, value propositions and value of renewals verbally and in writing.

·       Negotiate renewals within established policies and procedures.

·       Creatively solve problems and/or collaborate with other Infor teams to resolve issues

What You Will Need:

Basic Qualifications:

  • 1-3 years of experience in a maintenance/subscription role, inside sales or licensed sales rep position or an equivalent quota-carrying role involving negotiation to secure business.
  • Must be motivated and goal-oriented with the proven ability to work with minimal direction
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions that mutually benefit Infor and customers.
  • Ability to organize, analyze, prioritize, complete activities, and meet deadlines.
  • Oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization; proven ability to adapt communication style to fit geographically diverse styles.
  • Ability to ‘think on one’s feet and respond effectively to ad hoc questions from customers.
  • Represent Infor in a positive light by consistently acting with a high degree of professionalism, integrity, and humility
  • Desire and drive to be a lifelong learner by acquiring the best knowledge from any and all sources that will enable you to improve your performance.
  • Advanced Microsoft skills including Word, Excel, PowerPoint, and Outlook.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: