Description & Requirements
- Bachelor's degree in Business, Information Technology or Computer Science or has equivalent technical training and/or work experience.
- 3+ yrs. experience in related industry or software/technical support.
- Possesses working knowledge of o
- Operating environments and basic knowledge of product functionality.
- Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming.
- Advanced problem solving and analytic skills.
- Customer Service experience and have good communication skills
- Familiarity with Java and JavaScript programming Language or AWS Cloud Computing Services
- Check daily schedule for front-line shift.
- Take incident on unassigned queue and start troubleshooting of issue.
- Directly call customer to acknowledge, triage/troubleshoot reported incidents as needed.
- Communicate with customers through Infor Support Portal.
- Collaborate with teammates and colleagues in resolving incidents.
- Test and replicate of reported issues on internal servers/system and find appropriate resolution.
- Report and work with Development the identified bugs or defects.
- Participate on Team Meetings and Incident Review sessions
About Infor
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
For more information visit www.infor.com
Infor Values:
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.