The UX Insights team is looking for a passionate and energetic self-starter who can help transform Infor’s industry cloud experience. The UX Content Strategist will work in their assigned industries to deeply understand the end users: their goals, needs, workflows, and pain points.

The UX Content Strategist must also develop an understanding of Infor products and their functions/capabilities. From there, the UX Content Strategist will identify valuable content for users to enhance their productivity and accelerate their success. This means determining what and how information is surfaced on the screen as users complete their most important workflows, to create the most seamless experience possible.

The UX Content Strategist will iteratively drive change by adding to the backlogs of the design, content, research, and development teams. They’ll ensure that the UX roadmap includes meaningful UX enhancements to be prioritized at an organizational level.

The UX Content Strategist reports to the Director of UX Insights.

Infor Design’s UX Insights team

The Infor Design UX Insights team is dedicated to helping drive a consistent, user-centered experience across cloud solutions. We’re the advocate for users, designing our experience to meet their needs so they can be productive and satisfied. We work across teams—design, development, product management, industry experts, and sales—and hold them accountable for meeting user needs by giving them the data they need to make decisions.

A typical day in the life:

Represent and advocate for the end-user, ensuring that content aligns with user requirements
Review user requirements and ensure that they clearly articulate user needs to facilitate problem-solving among cross-functional teams
Improve the accessibility, inclusion, readability, and translatability of preconfigured role-based content
Ensure that our solutions, specifically role-based Workspaces, are user-centered, valuable for people, easy to use, and well-designed
Apply UI frameworks, modularity, localization, reuse, and related concepts to design content solutions that can scale
Transform vague business problems into data-driven questions, identify and retrieve relevant data sets using multiple data sources, and use both qualitative and quantitative insights to drive concise recommendations across complex product areas
Manage the content revision process
Identify research needs to help validate content design decisions
Add and prioritize usability enhancements to the appropriate team’s backlog and roadmap
Provide input to design guidelines and templates that can be leveraged across multiple industries and geographies

What you will bring to the team:

A great attitude and collaborative spirit that supports a positive, fun, rich team culture
The right level of passion and pragmatism to help drive meaningful change while navigating the organizational complexities
A strong bias for evidence-based decision-making
An openness to feedback—giving and receiving—and responding confidently, clearly, and in a timely manner
Empathy for users and their challenges when using enterprise software

Required Skills:

3 to 5 years of experience in content strategy, industry strategy, business strategy, or a related field, with the ability to demonstrate relevant skills
UX design, strategy, business analysis, product management, or related experience
Experience in meeting facilitation, presentations, and storytelling
High proficiency in Microsoft Office
Strong verbal and written communication skills
Excellent relationship management and conflict resolution skills
Ability to effectively network virtually and leverage all the technologies available
Ability to manage multiple priorities and manage time to meet deadlines
Interviewing and probing skills to quickly understand and assess situations and develop an approach to a solution
Strong attention to detail and an analytical mindset that allows you to analyze and interpret relevant qualitative and/or quantitative data effectively
Ability to summarize complex and/or large amounts of data into concise recommendations

What will put you ahead:

Creating deep partnerships with multiple stakeholders
Working as a member of a global and remote team, across time zones, and functions
Business analysis and requirements documentation
Applying UX and design principles
User research
Content mapping and modeling and/or information architecture design
Healthcare and/or service industry solutions
Application of human-centered design (HCD) practices
Creating process maps
Use of Jira and Figma

À propos d’Infor

Infor est un leader mondial des produits logiciels cloud d’entreprise pour les entreprises de marchés sectoriels. Infor crée des suites industrielles complètes dans le cloud et déploie efficacement une technologie qui place l’expérience utilisateur au premier plan, exploite la science des données et s’intègre facilement dans les systèmes existants. Plus de 60 000 entreprises dans le monde font confiance à Infor pour surmonter les perturbations du marché et réaliser une transformation numérique à l’échelle de l’entreprise.

Pour plus d’informations, visitez www.infor.com

Nos valeurs

Chez Infor, nous visons un environnement fondé sur une philosophie d’entreprise appelée Principle Based Management™ (PBM™) et huit principes directeurs : intégrité, gérance & conformité, transformation, entrepreneuriat fondé sur des principes, connaissance, humilité, respect, réalisation de soi. L’augmentation de la diversité est importante pour refléter nos marchés, nos clients, nos partenaires et les communautés que nous servons aujourd’hui et à l’avenir.

Nous avons un engagement sans relâche envers une culture basée sur PBM. Informé par les principes qui permettent à une société libre et ouverte de s’épanouir, PBM™ prépare les individus à innover, à s’améliorer et à se transformer tout en favorisant une organisation saine et en croissance qui crée de la valeur à long terme pour ses clients et ses partisans et l’épanouissement de ses employés.

Infor souscrit au principe de l’égalité des chances. Nous nous engageons à créer un environnement de travail diversifié et inclusif. Infor ne discrimine pas les candidats ou les employés en raison de leur sexe, de leur race, de leur identité de genre, de leur handicap, de leur âge, de leur orientation sexuelle, de leur religion, de leur origine nationale, de leur statut d’ancien combattant ou de tout autre statut protégé par la loi.

Chez Infor, nous respectons votre vie privée, c’est pourquoi nous avons créé une politique que vous pouvez lire ici.