基本信息

国家
メキシコ
城市
メキシコシティー
职位编号
44298
部门
SaaS
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

As a Senior Cloud Consultant you will help businesses transition to, optimize, and manage cloud computing solutions. Their role involves advising clients on cloud strategies, implementing solutions, and ensuring security and scalability. You will also mentor team members and provide best in class service to our customers. 

A Day In The Life Typically Includes:

  • Operations Monitoring (on premise to cloud solutions).
  • Work directly with stakeholders, partners and hosting providers in a support capacity including ERP XA, ERP LX and ERPS21 product support and managing Level 2/3 activities like Application & OS User Management, Job Management requests, monitoring Wintel restarts and working on Disk Space, RDP and Server Availability issues.
  • Tech stack component installation.
  • Network, Infra and SMTP troubleshooting and perform regular system health checks and ensure backups are successful along with restoration requests (BRMS).
  • Managing ASP related issues like Drastic and Consistent spikes across All AS400 Servers. Coordinating with Hosting Partner for customer related issues.  Handling disaster recovery activities (Partial, Full, Enhanced disaster recovery).
  • Taking care of Documentation (SOH draft, templates creation, flow charts etc) Ticket management, Managing Services now Activities(Creating Bulk Tickets, Change Requests, Standard Change Templets Creation, Adding New Customers/Infra).
  • Performing Application Environments Data Refresh (Using Save restores and Tape restores).
  • Complete grip on BRMS, HALYCON, ROBOT, Native Job Schedular, AJS & HTTP Admin Console. Handling OS/400 Upgrades, Migrations, and getting familiar with HA SAN and Flash Copy Backups Creating documentation for L1, L2 and L3 activities.
  • Managing printer management, SQL installations, enterprise connectors installation, DR/HA testing.
  • Handling Operational projects and implementation projects including OS upgrades, Wintel upgrades, QEDD to HASAN migration, BRMS to Flash copy migration etc.).
  • ERP Products license keys management.
  • Performance fine tuning including journal management.
  • Patch management of ERP Apps like ERP LX, XA & S21 and its components like Workspace, WebTop, IDF (System Link, Net Link, Power Link and Link Manager).

Basic Qualifications :

  • Working with Websphere application console.
  • Experience working on BRMS with HALYCON tools including monitoring and administration.
  • Experience working on AS400 including disaster recovery (role swap) and operations including OSV7R1, V7R2-V7R4 and monitoring tools.
  • Experience working with ERP XA, LX and S21 products.
  • Proficiency in English to be able to provide phone support.
  • Experience troubleshooting on OS400 with printers, writers, messages and both startup and application issues etc.
  • Experience working with job schedulers (IBM Native or Robot).

Preferred Qualifications:

  • Experience working with Infor OS setup and integrations.
  • Experience working in a roll providing backup and restores.
  • Coordinate with multiple vendors on maintenance windows through ticketing portals.
  • Providing training for early talents.
  • Mentoring Early talents and guiding them in their tasks.



关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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