基本信息

国家
フィリピン
城市
マニラ
职位编号
44530
部门
Information Technology
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

An IT Support Specialist, Senior is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.

What You Will Need?
Basic Qualification:
  • Knowledge in the following areas:- Windows and macOS
- Office 365
- Active Directory
- Exchange Administration
- Wired and Wireless Connectivity 
- VPN
- File Share
- Malware Remediation
  • Expert technical knowledge of concepts and principles in respective industry or discipline. 
  • Ability to bring up new technology, ability to learn and utilize with minimal training. 
  • Industry certifications related to technology supported 
  • Project management skills 
  • Problem solving and analytical skills. 
  • In-depth understanding of different technology related to the services to be supported.  
  • Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe 
  • Excellent English verbal and written communication skills. 
  • Experience in Vendor Management. 
  • Amendable to work on Rotating Schedule and hybrid work setup.

What Will Put You Ahead?
Preferred Qualification:
  • Project management certifications 
  • Experience in Cloud Computing
  • Experience on ITIL framework specifically Incident management, change management and problem management 
  • ITIL certification(s). 

A Day In A Life Typically Requires:
  • Requires coverage during standard operating hours as well an on-call support if needed. 
  • Able to drive/lead Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.  
  • Able to drive/lead analysis of software, hardware and business applications functionalities and issues. 
  • Able to lead analysis and repair of software, hardware and/or business applications incidents. 
  • Coordination with vendors in the troubleshooting and resolution of incidents. 
  • Provide quality answers and follow-up to customers in a timely manner. 
  • Able to lead analysis of root causes and research appropriate references (people/materials). 
  • Drive use of systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.  
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing. 
  • Able to lead projects within various functional areas of IT  
  • Office-based providing remote support

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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