基本信息

国家
メキシコ
城市
メキシコシティー
职位编号
43348
部门
SaaS
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

As an Associate Client Service Specialist you will provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.


A Day In The Life Typically Includes:

  • Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
  • Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
  • Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements
  • Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
  • Administer customer training on various functions.
  • Document support procedures and solutions for common issues
  • Assist with training team members.


Basic Qualifications:

  • Customer Service and/or Operations experience supporting a software application.
  • Customer management skills.
  • Verbal and written communication both in English and Spanish.
  • Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint).


Preferred Qualifications:

  • Supply chain management and/or logistics management experience.
  • Project management experience.
  • Experience with Freight Forwarders, Logistics Service Providers and Carriers.
  • International Trade, Incoterms experience.
  • EDI or technical mapping experience.




关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.