General information

Country
India
State
Karnataka
City
Bengaluru
Department
Software as a Service
Job ID
25080

Description & Requirements

Title: Client Service Specialist

Location: Bangalore

Position Summary:

The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.

Essential Duties:

  • Interacting and managing customer relationships through email or phone
  • Analyzing and troubleshooting customer queries and see it through closure
  • Helping user’s complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements 
  • Communicating with various departments within Infor Nexus and our partners
  • Work on customer cases using industry standard problem management tools     
  • Get trained and handle issues related to Infor Nexus Products

What You Will Need:

Basic Qualifications:

  • Bachelor’s Degree
  • Technical knowledge in terms of computer applications and software
  • 3 - 5 years of Customer Service experience and/or Operations experience supporting a software application is preferred
  • Experience in similar and relevant companies are preferred

What Will Put You Ahead?

Preferred Qualifications:

  • Excellent communication skills, both verbal and written
  • Should have good proficiency in verbal and written English language
  • Interpersonal and customer relations skills are essential
  • Should have troubleshooting skills on supporting a software application for clients
  • Should have eagerness to learn new technology and new ways of problem solving  
  • Should have good working knowledge with computers and should also possess knowledge on certain generic software applications used in corporate companies
  • Understanding of EDI or related Data interchange technology is an added advantage
  • Understanding of working in a supply chain company is an added advantage
  • Ability to multitask and work in a deadline/time sensitive environment
  • Ability to work independently and in a team environment
  • Should be ready to work in shifts in a 24/7 model

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.