一般情報

国
ポーランド
都市
ヴロツワフ
部門
Software as a Service
求人ID:
36597

内容・必要条件

Driven. Passionate. Innovative.

As an Infor Managed Services Consultant, you will provide break-fix on customizations, systems analysis, and client support for Infor customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor product suite, capitalizing on our industry knowledge to efficiently provide solutions to our customers, to enhance their business processes.

You will be responsible for ensuring world-class managed services support for worldwide customers, closely cooperating with different internal teams from Infor Global Support, Technical and Functional Support as well as Development Team and Project Managers.

As an Infor Managed Services consultant for Infor ERP Products, you will:
  • Develop strong functional consulting skills surrounding Infor applications (and related third-party) technologies and tools to support product customizations, modifications, and related consulting/training activities.
  • Act as a point of contact between Infor Managed Services and the client - provide support for the live application software.
  • View the client system environment holistically to identify and resolve issues proactively.
  • Document issues clearly and concisely in the ticket management tool.
  • Analyze and interpret client requirements, drafting functional descriptions and/or programming specifications as required.
  • Analyze customers' business requirements and objectives and develop business processes to meet customers' business needs.
  • Model to-be business processes in the Infor application - document and communicate the planned use of the Infor application.
  • Work as an integral part of the Global IMS Delivery Team - recommending innovations and process improvements that will make overall delivery more efficient.

What You Will Need:
  • Excellent French and English skills (oral and written).
  • Experience and understanding of Logistics and/or Sales Business Processes.
  • Performance and troubleshooting skills (preferably in the IT sector).
  • Ability to verbally present complex concepts and technical information to a non-technical audience in a clear and concise manner.
  • Customer/key user support and incident-solving experience, preferably in the IT sector.
  • Strong analytical skills.
  • Self-motivated team player with a strong drive for development and good interpersonal skills

What Will Put You Ahead?
  • Additional EMEA languages are a plus (at least B1/B2).
  • Bachelor's Degree in Logistics, Manufacturing, Computer Science, or Information Technology is desirable.
  • Fresh graduate with at least 1 year of experience in Database (SQL, WinSQL), programming, and application development.
  • Knowledgeable in process analysis, design, and documentation.
  • Excellent communication, presentation, organizational, and planning skills.
  • Flexible to work on EMEA extended shifts when necessary.
  • ITIL foundation v4 would be an asset.
  • Able to work under pressure and meet deadlines assuring quality-of-service delivery.
  • Bonus points for in-depth knowledge in one or more of the following industries: Food and Beverage, Fashion, Supply Chain Management, Manufacturing, Distribution, Finance, and/or Equipment Service and Rental (ESM&R).


インフォアについて

インフォアは、業界固有の市場の企業向けのビジネスクラウドソフトウェア製品のグローバルリーダーです。インフォアは、完全な業界スイートをクラウドに構築し、ユーザーエクスペリエンスを第一に考え、データサイエンスを活用し、既存のシステムに簡単に統合できるテクノロジーを効率的に導入します。世界中の60,000を超える組織が、市場の混乱を克服し、ビジネス全体のデジタルトランスフォーメーションを実現するためにインフォアを利用しています。 
詳細については、www.infor.com をご覧ください。 

私たちの価値観

インフォアでは、PBM™ の原則に基づく経営™理念と、誠実さ、スチュワードシップ&コンプライアンス、変革、原則的な起業家精神、知識、謙虚さ、尊敬、自己実現という8つの指針に基づいた環境を目指しています。多様性を高めることは、現在および将来にわたってサービスを提供する市場、顧客、パートナー、コミュニティを反映するために重要です。

私たちはPBMに基づく文化に執拗に取り組んでいます。PBM™は、自由で開かれた社会の繁栄を可能にする原則に基づいて、個人が革新、改善、変革する準備をしながら、クライアントとサポーターに長期的な価値を創造し、従業員に充実感を生み出す健全で成長する組織を育成します。

インフォアは機会均等雇用者です。私たちは、多様で包括的な職場環境の構築に取り組んでいます。インフォアは、性別、人種、性自認、障がい、年齢、性的指向、宗教、出身国、退役軍人の地位、または法律の下で保護されているその他の地位を理由に、候補者または従業員を差別しません。

インフォアでは、お客様のプライバシーを尊重しているため、a href="https://www.infor.com/about/privacy">こちらでお読みいただけるポリシーを作成しました。.

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