基本信息

国家
英国
城市
ソリハル
职位编号
43109
部门
Finance And Administration
Experience Level
ENTRY_LEVEL
Employment Status
CONTRACT
Workplace Type
Hybrid

描述和要求

The agent must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to their designated query resolver. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts. Their focus is to maximize cash collections for the Company.

Duties and responsibilities: 
  • Maximize cash collections for clients and collecting to the targets set 
  • To work through daily call lists in a timely manner averaging 40 outbound calls per day 
  • Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround 
  • Flexible approach to workload to ensure cover if another member of the team is out of the office 
  • Send out daily system generated reminder letters and monthly statements 
  • Any adhoc duties which may arise 
  • Responsible for assigned accounts

Required Qualifications:
  • Relevant German language skills associated with customer portfolio
  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Oral and written communication skills
  • Interpersonal skills
  • Basic decision making ability

Preferred Qualifications: 
  • Some Credit Control experience preferably within a large organization
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access 

Established Goals and Objectives: 
  • Proactive in the pursuit of debts, ensuring they maximize outbound calling time
  • Provide high level of responsiveness to requests for information
  • Maintain excellent working relationship with clients and the business
  • Comply with established processes
  • Contribute to process improvements

Benefits:
  • Income protection
  • Life assurance
  • Private health insurance
  • Private dental insurance
  • Pension contributions
  • 25 days holiday + BH
  • Parental leave
  • Referral program
  • Sick pay
  • Hybrid working


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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