一般情報

中国
都市
リモートロケーション
部門
Consulting Services
求人ID:
35764

内容・必要条件

Our Infor Managed Services consultants provide customization and systems analysis solutions to customers across the Americas, Europe, and Asia Pacific.

With their in-depth industry knowledge, they serve as the subject matter experts on the Infor product suite, helping customers streamline their business processes and address any product-related concerns.

As an integral part of the Global IMS delivery team, our consultants ensure that only the best quality of service is delivered to customers. By providing timely resolution for incidents as well as recommending process improvements and product innovations, we help our customers optimize their overall operations and delivery.

A Day in The Life Typically Includes:

• Continuously strive to provide only the best quality and timely service to our customers by meeting required SLAs and providing value-adding updates to open incidents.

• Develop strong functional consulting skills surrounding Infor applications (and related third party) technologies and tools to support client inquiries, and requests on enhancements, solutioning, and related consulting/training activities.

• Responsible for analyzing and interpreting client requirements, drafting functional descriptions and/or programming specifications as required.

• Work collaboratively with different work groups to provide sound solutions which address the needs/questions of key users and ultimately drive incidents to resolution within prescribed SLA.

• Work as an integral part of the client servicing team by coordinating activities with the clients’ Infor Service Operation Manager (SOM).

Required skills:

• Must have at least 4-5 years of ERP experience with specialization on Supply Chain, Planning, Warehousing and Procurement, Manufacturing and/or Sales and Distribution.

• Bachelor’s Degree in Computer or Industrial Engineering, Computer Science, Information Technology or any related course.

• Experience in supporting SAP MM, SD, Warehousing, Manufacturing, or any similar ERP Solution.

• Knowledgeable in process analysis, design, and documentation.

• Excellent communication, presentation, organizational, and planning skills –

o Ability to verbally present complex concepts and technical information to a non-technical audience in a clear and concise manner.

• Strong Analytical, Problem Solving and Troubleshooting skills.

• Flexibility to work on US, EMEA and/or APAC shifts, provide Holiday Support and be available for on-call duty during weekends when necessary.

Preferred Qualifications:

• Strong experience with Client Support and/or Incident Handling

• Knowledge and Exposure to ERP - Implementation/Support

• Bonus points for:

o Familiarity with the concept of Integration/Mapping (OpenText, Biztalk, etc.) and/or Report Generation (Business Intelligence)

o SQL Knowledge

o Industry Related Certification (i.e., APICS for SCM)

o Methodology Certification (i.e., ITIL, Scrum, Agile, Project Management, Lean Six Sigma)



インフォアについて

インフォアは、業界固有の市場の企業向けのビジネスクラウドソフトウェア製品のグローバルリーダーです。インフォアは、完全な業界スイートをクラウドに構築し、ユーザーエクスペリエンスを第一に考え、データサイエンスを活用し、既存のシステムに簡単に統合できるテクノロジーを効率的に導入します。世界中の60,000を超える組織が、市場の混乱を克服し、ビジネス全体のデジタルトランスフォーメーションを実現するためにインフォアを利用しています。 
詳細については、www.infor.com をご覧ください。 

私たちの価値観

インフォアでは、PBM™ の原則に基づく経営™理念と、誠実さ、スチュワードシップ&コンプライアンス、変革、原則的な起業家精神、知識、謙虚さ、尊敬、自己実現という8つの指針に基づいた環境を目指しています。多様性を高めることは、現在および将来にわたってサービスを提供する市場、顧客、パートナー、コミュニティを反映するために重要です。

私たちはPBMに基づく文化に執拗に取り組んでいます。PBM™は、自由で開かれた社会の繁栄を可能にする原則に基づいて、個人が革新、改善、変革する準備をしながら、クライアントとサポーターに長期的な価値を創造し、従業員に充実感を生み出す健全で成長する組織を育成します。

インフォアは機会均等雇用者です。私たちは、多様で包括的な職場環境の構築に取り組んでいます。インフォアは、性別、人種、性自認、障がい、年齢、性的指向、宗教、出身国、退役軍人の地位、または法律の下で保護されているその他の地位を理由に、候補者または従業員を差別しません。

インフォアでは、お客様のプライバシーを尊重しているため、a href="https://www.infor.com/about/privacy">こちらでお読みいただけるポリシーを作成しました。.