基本信息

国家
フィリピン
城市
マニラ
职位编号
41392
部门
Information Technology
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

IT Support Engineer will provide application support for a specific set of Infor products and other third-party application software.

What You Will Need?
Required skills:
  • Minimum of 4 years of experience in application support, preferably in a global environment.
  • Proficient in ServiceNow and Clarity for application support and issue tracking.
  • Minimum of 1 year experience in supporting ServiceNow platform
  • Experience in Incident Management
  • Proficiency in SQL (Microsoft/Oracle/DB2).
  • Proven software application troubleshooting skills.
  • Proficient in verbal and written communication to interact effectively with stakeholders and document support processes.

What Will Put You Ahead?
Preferred Qualifications:
  • Ability to write scripts from scratch and understand existing scripts by examining them.
  • Strong and keen focus on operational performance metrics and trend analysis.
  • Solid track record in an operational/support role, with an understanding of incident/problem/change management and the ability to drive stability across organizations.
  • Background in a functional business area.
  • Any certifications related to ServiceNow

A Day in The Life Typically Includes:
  • Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage.
  • Track and monitor application issues through the centralized call tracking system.
  • Responds to incidents, recording incident activity and solving problems
  • Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate 2nd line support within agreed service levels
  • Performs user administration to internal applications.
  • Manages workload effectively and provides accurate accounting of work and time allocation.
  • Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages
  • Provides input regarding methods to increase operational efficiencies and technical product improvements
  • Become internal expert on supporting Infor software and other enterprise products
  • As the gatekeepers of the Production environment, responsible for ensuring the Change Management guidelines/policies are adhered to for all systems deployed to production.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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