General information

Country
United States
State
Georgia
City
Alpharetta
Department
IT Business Innovation
Job ID
28117

Description & Requirements

The ideal candidate will be responsible for assisting corporate employees with ‘client side’ technology, including PC maintenance, peripheral support, mobile phone support, audio/visual tools, troubleshooting, management of software and management of company assets.  Performs installation, configuration and upgrade tasks that may require some research and analysis.  Keeps informed of the most current technologies and may recommend new hardware and software applications. Excellent knowledge of Windows /macOS Laptop maintenance.  Knowledge of Windows/macOS operating systems.  Ability to provide technical guidance for company employees regarding Windows/macOS problems.  Excellent communication and interpersonal skills.

A Day in The Life Typically Includes:

  • Assists corporate employees with ‘client technology’ problems and requests. 
  • Responsible for the day-to-day maintenance of company’s PCs/laptops. 
  • Performs installation, configuration and upgrade tasks. 
  • Serves as troubleshooter on PC problems on all levels. 
  • Researches and evaluates hardware and software. 
  • Makes recommendations for improving performance. 
  • Responds to complex requests and serves as troubleshooter on complex problems. 
  • Assists corporate employees with audio visual problems and requests. 
  • Assists corporate employees with the use of video conferencing solutions.
  • Other Duties/Tasks as assigned by manager

What You Will Need:

Basic Qualifications:

·       Minimum associate's degree in computer science (or comparable work experience)

·       Typically requires three to five years of PC support experience.

What Will Put You Ahead?

Preferred Qualifications:

  • IT related Certifications would also be a plus.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf