General information

Country
Spain
City
Barcelona
Department
Sales
Job ID
26702

Description & Requirements

Inside Client Partner – Arabic / French speaking (m/f/d)
Location: Barcelona

About Infor

Infor is a $3B enterprise software provider and strategic technology partner for more than 90,000 organizations worldwide. Our software is purpose-built for specific industries, providing complete suites designed for progress – for individuals, businesses, and across networks. We believe in the beauty of work, the importance of relationships, and the collective power of ideas to drive significant positive change. 


Designed for Progress incorporates two powerful concepts:


• Design, which represents Infor’s commitment to designing with purpose and intent so our work reflects the changing behaviors and expectations of our users and how they view the world. Our goal is to empower both individual employees and organizations by putting users first, building beauty into everything we do, and redefining expectations for the way software looks, feels, and functions.


• Progress, which Infor defines as partnering with customers to drive significant positive change. We are proud of the role we play in helping organizations move forward with their own visions of progress, whether that means small steps that make every day a little easier or giant leap that impact mankind.

From our deep investments in the future to our commitment to making customers successful every day, everything about Infor is designed for progress. 

 

Position Summary

The Infor Consulting Services (ICS) Organization enables our customers to rapidly recognize the value of Infor Solutions in a responsible, timely and cost-effective fashion by providing our customers consulting, implementation, development and managed services. To strengthen the ICS Sales Team in the Central Region, we are looking for a motivated, creative and enthusiastic Client Partner.

Reporting to the Inside Client Partner Manager, the Client Partner is primarily responsible for selling Infor’s Compass solutions in the Central region. The Client Partner will work with the License Team, Services Managers and Delivery Teams to sell the services to Infor customers and prospects.

Infor’s Compass solutions a are available for every stage of the product lifecycle with Infor, including new implementation, upgrading, or further application advancement. Our goal is to provide our customers with the right content, at the right level, at the right time to accelerate time to value, reduce project risk and support full end user adoption within a single or a phased deployment.


There are three main components to our solutions:

1. Project team training is offered as courses delivered during the early stages of project implementation. This provides the instructors the ability to focus on the product features and functionality that are most relevant to the client and its project. Project team training can also be mixed with courses on the public training schedule. Infor’s Education Solution Architects will recommend for each Project Team Training a package of blended role-based technical and functional courses and workshops, that will cover the technology itself, all main processes, usage, and integrations.

2. End user adoption solutions are vital for the success of the implementation, it is a core part of Infor’s Education and Transformation services framework. We would typically build solution’s around Infor’s User Adoption Platform tool which is widely used across all industries. Infor Adoption Services approaches end-user training with a performance and outcome-based focus. Infor’s detailed analysis and planning activities help ensure that the end user training solution focuses on the right business objectives, processes, job-related tasks, and system functionality.

3. Infor’s Organizational Change Management provides a complete organizational change management offering that helps to support organizations in the change process to execute on the critical transformation initiatives without losing sight of the current business and workforce requirements.

 

Key Responsibilities

       Build up (and maintain) a long-term relationship with the customers in the assigned territory through the positioning of Infor as a solution provider and understanding of the customer business requirements (current assigned territory will be a set of Infor accounts in the Central region).

       Engage with the license new business teams to propose and present cost-effective services solutions in line with the license opportunity and which supports the bid strategy

       Develop an account strategy for the assigned customers and territory to identify and develop opportunities by analyzing customers business requirements especially as it relates to how Infor’s services can unlock that business value

       Develop and execute a Sales Strategy to drive the identified opportunities to closure so that individual targets are met or exceeded

       Develop and execute marketing campaigns to drive pipeline and revenue generation

       Acts as the “director” and “motivator” of the Sales Team e.g. Legal, Pre-Sales, Delivery Management and other disciplines which are assigned to a certain opportunity.

       Ensure that an effective and winning proposal is being put forward, in an efficient and cost-effective manner

       Comply with all company processes and tools used to record and track opportunities and orders and report progress.

       Manage opportunities for new business and installed base in line with Infor’s standard documentation and procedures


Key Requirements/Experience

       Bachelor's degree or equivalent

       Fluent in Arabic, French and English language is essential

       3 + years of successful relevant services sales, ideally ERP

       Demonstrated history of selling complex solutions

       Know-how of Cloud solutions

       Ability to work on own or as part of a team to achieve services sales targets

       Ability to manage forecast / pipeline and reflect a true position with date driven deadlines

       Preferable proven business relationship skills

       Analytic and strategic strong in thinking, execution and messaging

       Excellent communication, presentation, organizational and planning skills

       Strong negotiation and closing skills

       Excellent interpersonal skills to work as a team member and customer liaison

       Proven ability to manage a sales campaign and close deals alongside license campaigns or as a standalone services campaign

       Demonstrable ability to map out a close plan that incorporates all involved resources and contracts with a clear understanding of the customer sign off process and procedures

       Confidence and ability to interface professionally with a wide spectrum of customers including C-level executives

       Creative ability to run own campaigns in coordination with call efforts

Infor employees have

       A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment. Keeping the initiatives moving. Repeat.

       A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless. Work as One Infor.

       A thirst for innovation – Be curious. Be a change agent. Some ideas will prove out, and other will not. Fail fast. Iterate. Stay ahead of technology.

       A focus on results - Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works; less of what is not working. Invest your time in value creation. Act like an owner with an adaptive, entrepreneurial spirit.

       A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.

 

What we can offer you

       Competitive compensation

       Career advancement

        Private Medical insurance

        Life Insurance

       Social Security

       Ticket Restaurant

       An office in the heart of Barcelona

       Language Classes

       Membership discounts with one of the best local gyms in Barcelona

Our Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take the initiative and challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfilment for its employees.

At Infor, we value your privacy that’s why we created a policy that you can read here.

Please find further information here: http://www.infor.com/




Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.