一般情報

インド
カルナータカ
都市
バンガロール
部門
Global Support
求人ID:
36091

内容・必要条件

This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products, ascertain the nature and severity level of the customer’s issues and determine the best resource in Support to work the incident. Excellent support is vital to customer retention.

A Day in The Life Typically Includes:

 (% of time on each):

65% Provides initial direct telephone and remote support to customers:

·       Provides preliminary troubleshooting and rectifies issues.

·       Assigns priorities on customer issues and routes the incidents to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself.

·       Documents customer contact activity and maintains accurate data on Infor Support Portal.

30% Handles miscellaneous customer requests and performs support functions for Support Team as required:

·       Resolves most frequently asked questions via Infor Support Portal, phone, email, and chat with the help of the on-line Knowledge Center.

·       Walks a customer through the use of the Web site online Knowledge Center.

·       Works with allied department of Sales, Services and Development to pass related requests to them.

·       Takes incoming incidents/emails and processes them in our support system.

·       Takes incoming calls for other products as required.

5% other duties as assigned.

Basic Qualifications:

  • Graduates with Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality
  • Fresh BHM graduates or those with upto 5 years of experience may apply.
  • Engineering graduates (BTech), Bachelor of Science (Computers & IT have an edge)  
  • Bachelor of Computer Applications/ Master of Computer Applications
  • Good command over English Language free mother tongue and regional language influence.
  • Good Communication skills to interact with Infor’s global customers and analysts.

What Will Put You Ahead:

Preferred Qualifications:

  • Good written and verbal English language skills including Active Listening.
  • Proficiency in SQL and Databases (Engineering/ Computer Science/ IT graduates)
  • Bonus points for Candidates  from Software/IT or Hospitality (*domain) background.
  • Knowledge of SQL and Databases (Engineering/ Computer Science/ IT graduates)
  • BHM graduates with experience in Front office and Property Management Software are preferred.
  • General product knowledge (for BHM graduates).
  • Applies the product/technical/functional knowledge to arrive at effective and quick solutions.
  • Customer oriented with attention to detail. 
  • Ability to work with different working styles in a team environment.
  • Passionate about individual, team, and organization’s success.
  • Develops and maintains smooth working relationships with coworkers in one’s own and other departments.
  • Ability to adapt to new technology and stays informed about industry practices.
  • Demonstrates self-learning ability to develop technical knowledge, skills and self-improvement.
  • Good data entry skills. (Type 30-40 words per minute).
  • General Computer Skills, Microsoft Office, and operating systems a plus



インフォアについて

インフォアは、業界固有の市場の企業向けのビジネスクラウドソフトウェア製品のグローバルリーダーです。インフォアは、完全な業界スイートをクラウドに構築し、ユーザーエクスペリエンスを第一に考え、データサイエンスを活用し、既存のシステムに簡単に統合できるテクノロジーを効率的に導入します。世界中の60,000を超える組織が、市場の混乱を克服し、ビジネス全体のデジタルトランスフォーメーションを実現するためにインフォアを利用しています。 
詳細については、www.infor.com をご覧ください。 

私たちの価値観

インフォアでは、PBM™ の原則に基づく経営™理念と、誠実さ、スチュワードシップ&コンプライアンス、変革、原則的な起業家精神、知識、謙虚さ、尊敬、自己実現という8つの指針に基づいた環境を目指しています。多様性を高めることは、現在および将来にわたってサービスを提供する市場、顧客、パートナー、コミュニティを反映するために重要です。

私たちはPBMに基づく文化に執拗に取り組んでいます。PBM™は、自由で開かれた社会の繁栄を可能にする原則に基づいて、個人が革新、改善、変革する準備をしながら、クライアントとサポーターに長期的な価値を創造し、従業員に充実感を生み出す健全で成長する組織を育成します。

インフォアは機会均等雇用者です。私たちは、多様で包括的な職場環境の構築に取り組んでいます。インフォアは、性別、人種、性自認、障がい、年齢、性的指向、宗教、出身国、退役軍人の地位、または法律の下で保護されているその他の地位を理由に、候補者または従業員を差別しません。

インフォアでは、お客様のプライバシーを尊重しているため、a href="https://www.infor.com/about/privacy">こちらでお読みいただけるポリシーを作成しました。.