一般情報

インド
カルナータカ
都市
バンガロール
部門
Global Support
求人ID:
36092

内容・必要条件

Essential Duties:

65% Provides initial direct telephone and remote support to customers: 
Provides preliminary troubleshooting and rectifies issues. 
Assigns priorities on customer issues and routes the incidents to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself. 
Documents customer contact activity and maintain accurate data on Infor Support Portal.
30% Handles miscellaneous customer requests and performs support functions for Support Team as required: 
Resolves most frequently asked questions via phone or email with the help of the on-line Knowledge Center. 
Walks a customer through the use of the Web site online Knowledge Center. 
Works with allied department of Sales, Services and Development to pass appropriate requests to them.
Takes incoming incidents/emails and processes them in our support system.
Takes incoming calls for other products as required.
5% other duties as assigned.

Basic Qualifications:

Graduates -  Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel 
Bachelor of Computer Applications/ Master of Computer Applications may also apply
The candidate should be from Software support/services  or Hospitality (*domain) background.
Candidates must have domain/support experience from five to eight years specified but willing candidates with more experience may apply too.
Exposure to the Front office or Property Management Software is preferred.
Adequate Communication skills to interact with Infor’s global customers and analysts.

Profile Summary:

This position involves responding to troubleshooting issues from customers requiring software or technical support. One of the essential responsibilities is to provide technical support for Infor Hospitality products. This position is responsible for ascertaining the nature of the customer’s issues and its severity level to determine the best resource in Support Services to work the incident. The candidate must be willing to work in shifts including night shifts according to business requirements.  
One of Infor’s important objectives is the retention of customers through superior service, and the realization of Customer Lifetime Value.  In the globalized marketplace products become commodities and service is the key differentiator between products and organizations. Our analysts are at the front-line of interaction with the customer and end-user and their exceptional customer service has built up a loyal, global customer base and gives Infor its reputation for excellence. The analysts are also the sensory organs of Infor and they provide vital inputs from the customer for the evolution of our software in the rapidly changing environment of the market. The analyst works in concurrence with Development to adapt the software to meet agile needs of the times.

インフォアについて

インフォアは、業界固有の市場の企業向けのビジネスクラウドソフトウェア製品のグローバルリーダーです。インフォアは、完全な業界スイートをクラウドに構築し、ユーザーエクスペリエンスを第一に考え、データサイエンスを活用し、既存のシステムに簡単に統合できるテクノロジーを効率的に導入します。世界中の60,000を超える組織が、市場の混乱を克服し、ビジネス全体のデジタルトランスフォーメーションを実現するためにインフォアを利用しています。 
詳細については、www.infor.com をご覧ください。 

私たちの価値観

インフォアでは、PBM™ の原則に基づく経営™理念と、誠実さ、スチュワードシップ&コンプライアンス、変革、原則的な起業家精神、知識、謙虚さ、尊敬、自己実現という8つの指針に基づいた環境を目指しています。多様性を高めることは、現在および将来にわたってサービスを提供する市場、顧客、パートナー、コミュニティを反映するために重要です。

私たちはPBMに基づく文化に執拗に取り組んでいます。PBM™は、自由で開かれた社会の繁栄を可能にする原則に基づいて、個人が革新、改善、変革する準備をしながら、クライアントとサポーターに長期的な価値を創造し、従業員に充実感を生み出す健全で成長する組織を育成します。

インフォアは機会均等雇用者です。私たちは、多様で包括的な職場環境の構築に取り組んでいます。インフォアは、性別、人種、性自認、障がい、年齢、性的指向、宗教、出身国、退役軍人の地位、または法律の下で保護されているその他の地位を理由に、候補者または従業員を差別しません。

インフォアでは、お客様のプライバシーを尊重しているため、a href="https://www.infor.com/about/privacy">こちらでお読みいただけるポリシーを作成しました。.