基本信息

国家
ポーランド
城市
ヴロツワフ
职位编号
43433
部门
Customer Support
Experience Level
ENTRY_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

Resolves clients' questions or problems on use of software product (ERP system in area chemical and pharmaceutic industry) over the telephone or Internet focusing on product functionality.
If needed conveys customer feedback to product development staff and co-operates with development in order to clarify or resolve the issue.
Promotes and maintains a high quality, professional, service-oriented company image among users and team.
Contributes information to the Support knowledge base, when necessary.
Manages workload effectively following Global Support procedures to ensure successful completion of tasks.
Takes initiative to constantly develop skills in the given functional area of the product.

A Day in The Life Typically Includes:
  • Serve as primary support liaison between company and customer and documents ticket analysis in required tracking system
  • Analyze and resolve reported issues (the process includes checking it directly on customer´s end and reproducing in internal system)
  • Communicate with Development and other departments (i.e. project managers) whenever necessary
  • Upon request participate in special projects or teleconferences with customer
  • Maintain Support knowledge base – internal or public entries, publish product information provided by Product Management

Required skills:
  • very good or good command of German (C1)
  • good command in English
  • very strong communication skills
  • great analytical skills
  • readiness to speak to customers

Preferred Qualifications:
  • business studies or knowledge of processes in a chemical or pharmaceutic sector (or another industry)
  • experience with ERP system


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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